Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Sales Support Administrator - Telecoms Experience

Growth Resourcing

Where
Umhlanga, KwaZulu-Natal, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSales Support Administrator - Telecoms ExperienceGrowth Resourcing · Umhlanga, KwaZulu-Natal, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Growth Resourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

The posting

We are seeking a highly organised and adaptable Sales Support Administrator to provide administrative support across both the Sales Support and Customer Service functions. This role requires an individual who can seamlessly manage multiple responsibilities, prioritise tasks effectively, and provide exceptional service to both internal teams and customers.

The successful candidate will act as a key point of contact for sales administration, customer enquiries, and new business leads while ensuring operational processes run efficiently and accurately.

This is a varied position suited to someone who thrives in a fast-paced environment. You will be responsible for supporting the sales process from administration through to order fulfilment while also assisting customers with account enquiries, service requests, and general support.

You will be expected to demonstrate excellent organisational skills, strong attention to detail, and the ability to communicate professionally with customers, suppliers, and colleagues.

Requirements

Sales Support

  • Process and verify customer documentation for new mobile connections and services.
  • Complete credit, compliance, and security checks to minimise fraud and ensure accuracy.
  • Liaise with network providers regarding customer orders, account queries, and service requests.
  • Coordinate the ordering and dispatch of mobile devices and related equipment.
  • Maintain accurate customer records and update internal CRM systems and Excel databases.
  • Ensure all customer documentation complies with provider requirements and internal standards.
  • Process online orders and verify supporting documentation before submission.

Customer Service Support

  • Respond to customer enquiries via telephone, email, and live chat.
  • Provide first-line support for mobile devices and network connectivity issues.
  • Assist customers with account management, billing enquiries, upgrades, activations, and service requests.
  • Promote relevant products, services, and current promotions where appropriate.
  • Record all customer interactions accurately within internal systems.
  • Escalate complaints or technical issues in accordance with company procedures.
  • Provide additional administrative support during busy operational periods.

Reception & Lead Management

  • Answer incoming telephone calls and web chat enquiries in a professional and welcoming manner.
  • Manage and distribute new business enquiries received through telephone, email, website, and online chat.
  • Contact prospective customers to qualify enquiries before passing them to the sales team.
  • Ensure all new leads are accurately recorded and assigned.

Key Skills & Competencies

  • Excellent organisational and time management skills.
  • Strong attention to detail and high levels of accuracy.
  • Ability to manage multiple priorities and switch between tasks with ease.
  • Excellent verbal and written communication skills.
  • Professional and confident telephone manner.
  • Customer-focused with strong problem-solving abilities.
  • Ability to work independently while contributing effectively within a team.
  • Strong administrative capability with excellent record-keeping skills.
  • Ability to perform well under pressure and meet deadlines.

Essential Requirements

  • Previous experience in a Sales Support, Customer Service, Administration, or similar office-based role.
  • Proficient in Microsoft Office, particularly Microsoft Excel.
  • Experience using CRM systems and maintaining accurate customer records.
  • Strong data entry and administrative skills.
  • Excellent interpersonal skills and a positive, proactive attitude.

Desirable

  • Experience supporting business-to-business (B2B) customers.
  • Previous experience within the telecommunications, technology, or service industry.
  • Knowledge of order processing and customer account administration.

Personal Attributes

The ideal candidate will be:

  • Highly organised and detail-oriented.
  • Adaptable and comfortable managing changing priorities.
  • Positive, professional, and customer-focused.
  • A proactive problem-solver with strong initiative.
  • Able to build positive relationships with customers and colleagues.
  • Reliable, accountable, and committed to delivering high-quality work.

Benefits

Why Join Growth Resourcing?

  • Competitive salary with strong growth potential
  • Be part of a scaling business backed by UK leaders
  • Work in a high-performance, supportive environment
  • Real career progression opportunities—we grow people, not just teams
  • Learn fast, move fast, and make an impact from day one
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Growth Resourcing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Growth Resourcing's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Growth Resourcing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.