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Open nowPosted 2 days ago

OPERADOR DE TELEMARKETING

Grupo Itavema

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowOPERADOR DE TELEMARKETINGGrupo Itavema · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Grupo Itavema's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 2 days ago

The posting

🔹 Atuar no pós-vendas com foco majoritariamente ativo (90%), realizando contato com clientes da base para acompanhamento, retenção, reativação e oferta de produtos ou serviços adicionais. Realizar atendimento receptivo (10%) para esclarecimento de dúvidas e tratativas relacionadas a produtos e serviços. Registrar todas as interações em sistema, atualizar informações cadastrais e garantir a qualidade do atendimento conforme padrões da empresa. O Operador de Telemarketing – Pós-Vendas é responsável por realizar o contato ativo com clientes da base da concessionária para agendamento de serviços nas oficinas. Atua diretamente no relacionamento com o cliente após a venda do veículo, garantindo a manutenção da satisfação, a fidelização à marca e o cumprimento das revisões programadas. Trabalha em alinhamento com os setores de oficina, agendamento e qualidade, contribuindo para a eficiência operacional e os indicadores de retenção.

Responsabilidades e atribuiçõesAgendamento de Serviços: Realizar chamadas ativas e receptivas para agendar revisões periódicas, manutenções preventivas e corretivas nas oficinas da concessionária.Confirmação de Agendamentos: Confirmar previamente os horários marcados com os clientes, garantindo a presença e otimizando a ocupação da oficina.Atualização de Cadastros: Atualizar e manter os dados dos clientes no sistema CRM ou DMS, assegurando informações corretas para futuras ações de relacionamento.Pós-atendimento: Realizar follow-up com os clientes após a execução do serviço, coletando feedback e direcionando eventuais reclamações para os setores responsáveis.Campanhas e Ações Promocionais: Apoiar campanhas sazonais ou promocionais voltadas para serviços, informando os clientes sobre vantagens, descontos e pacotes de manutenção.

Informações adicionaisBenefícios oferecidos: 🚌 Vale Transporte🏥 Assistência Médica – 100% paga para o titular🦷 Assistência Odontológica – opcional🏋🏻 Wellhub🎂 Day Off no aniversário (conforme regras)✨ Kit Onboarding Personalizado🤰🏾 Kit Maternidade e Paternidade Personalizado🤽🏼 Convênio com SESC (academia, atividades esportivas, colônia de férias, descontos em serviços culturais e lazer)🎓 Convênios com Faculdades🩺 Telemedicina ProPay gratuita para colaborador e dependentes (psicólogos, nutricionistas e clínico geral)

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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