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Open nowPosted today

Atendente

Grupo Ourho259 open roles

Where
Taubaté, SP, Brasil
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Your applicationOpen nowAtendenteGrupo Ourho · Taubaté, SP, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Grupo Ourho's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Grupo Ourho postings stay open a median of 8 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

Grupo Ourho median: 8 days open

The posting

Responsabilidades

  • Registrar e processar solicitações de clientes em sistemas CRM, garantindo a acurácia dos dados.
  • Identificar e solucionar problemas técnicos básicos relacionados a produtos ou serviços, seguindo scripts e procedimentos pré-definidos.
  • Escalar chamados complexos para os departamentos técnicos ou especialistas de segundo nível, assegurando a continuidade do atendimento.
  • Manter-se atualizado sobre as funcionalidades dos produtos e serviços, bem como sobre as políticas e procedimentos da empresa.
  • Utilizar ferramentas de comunicação (telefone, chat, e-mail) de forma eficiente para interagir com clientes.
  • Documentar interações com clientes e soluções fornecidas em sistemas de gerenciamento de conhecimento.
  • Realizar follow-up com clientes para garantir a resolução satisfatória de suas demandas.

Requisitos

  • Ensino médio completo; desejável curso técnico em áreas como TI, Administração ou Atendimento ao Cliente.
  • Experiência comprovada (mínimo de 1 ano) em atendimento ao cliente, preferencialmente em ambientes de call center ou suporte técnico.
  • Proficiência no uso de sistemas de CRM (Customer Relationship Management) e ERP (Enterprise Resource Planning).
  • Conhecimento básico em sistemas operacionais (Windows, macOS) e pacotes de escritório (Microsoft Office).
  • Habilidade para diagnosticar e resolver problemas técnicos de primeiro nível, seguindo manuais e bases de conhecimento.
  • Capacidade de operar equipamentos de comunicação (headsets, telefonia IP) e softwares de gerenciamento de chamadas.
  • Familiaridade com protocolos de comunicação e etiqueta de atendimento telefônico e digital.

Habilidades

  • CRM Software (Salesforce, Zendesk)
  • Microsoft Office Suite
  • Sistemas Operacionais (Windows/macOS)
  • Digitação Rápida
  • Comunicação Oral e Escrita
  • Resolução de Problemas
  • Gerenciamento de Tempo
  • Base de Conhecimento (KCS)
  • Telefonia IP
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Grupo Ourho's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Grupo Ourho's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Grupo Ourho's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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