The posting
SUMMARY Our Maintenance Technicians perform routine and preventative maintenance to maintain the physical integrity of Grand Traverse Resort and Spa. The position will conduct building repairs and are responsible for cleanliness and upkeep of property buildings, offices, guest rooms, pools, facilities, equipment, & various utility systems. Maintenance Technicians complete work orders and provide quick responses, follow-through and excellent customer service to guests, residents, members, and departmental areas within the resort. Technicians report to and take directions from the engineering management team, which includes Engineering Supervisors, Assistant Director of Engineering, and the Director of Engineering. In this position, you will have an opportunity to gain experience and develop the needed skills to become a Tech II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to any maintenance requests, assess the problem, and repair or refer the situation on to a supervisor for further action in a timely manner Perform basic preventative maintenance on assigned equipment, clean and repair messy areas, loose wallpaper, torn carpet, missing ceiling tiles, leaks, etc. Perform minor repairs on electrical, gas fired equipment and a variety of appliances Handle minor plumbing problems such as clogged drains, backed up toilets, etc. Change light bulbs and ceiling tiles using ladders or personnel lift Respond to mysterious odors and other safety concerns Distribute 40lbs bags of salt to the water softener(s) in the hotel/tower complex Unload and distribute inventory throughout the entire property Implement electrical setups for large and small groups Assist as part of the First Response team during emergencies Be responsible for the condition of all facility assigned tools and equipment including vehicles Perform repairs to meet all state and local codes and be performed in a workmanship like manner Respond to mobile radio requests using professional radio etiquette. Be responsible for the condition of personally assigned mobile radio Maintain open line of communication with supervisor Maintain superior working relations with internal and external customers while providing a memorable experience Ensure personal accountability for all work duties, assignments, and performance expectations Lead by example by displaying a readiness to respond positively to instruction and procedures Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment Adhere to uniform and personal appearance standards set forth by the Employee Handbook Exemplify and model GTRS Core Values Adhere to and ensure employee accountability for GTRS policies, procedures, and standards Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
EDUCATION/EXPERIENCE
18 years of age and have a High School diploma or GED Valid Michigan driver’s license and insurable through GTRS insurance policy Experience working with computer work order systems and Microsoft operating systems A general knowledge of plumbing, refrigeration, H.V.A.C. and electrical is required Must be able to pass a background investigation and drug screen as a condition of employment
OTHER SKILLS AND ABILITIES
Knowledge of machines and tools, including their designs, uses, repair, and maintenance Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example Possess effective time management skills when completing assigned tasks Ability to identify complex problems, evaluate options, and implement solutions Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Motivated with a positive attitude and perform effectively under high pressure/volume
TYPICAL PHYSICAL & MENTAL DEMANDS
Attention to detail is expected and required Must be able to work from 12 ft ladder and/or from personnel lift up to 35 feet Utilize power tools, hand tools, electrical tools and wiring
Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time Capable of lifting up to 50lbs Ability to comprehend and follow directions Effectively handle stressful and difficult situations/interactions while remaining focused and professional Ability to see objects at close range and at a distance Perform complex or varied tasks under deadlines and tight schedules Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner This list is not all inclusive due to variety of jobs involved which may include plumbing, electrical, carpentry, painting, etc
WORKING CONDITIONS
Regularly exposed to moving mechanical parts and possible risk of electrical shock Working on roof or buildings, off extension ladders, personnel lift and other high places Frequently exposed to high and precarious places, vibrations, and adverse weather conditions Ability to work in a fast-paced environment in a safe and productive manner Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA Employee parking proximity to resort entrance varies season to season due to business volume Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday.
The above statements are intended to describe the general nature and level of work performed by this position and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Management retains the right to add or to change the duties of the position at any time.
