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Open nowPosted 54 days ago

AI课堂客户成功-27秋招

guanghe/ycxz54 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen nowAI课堂客户成功-27秋招guanghe/ycxz · Beijing, Chinese Mainland
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 54 days ago

The posting

【让每一所学校真正用好数字教育产品】 1. 我们正在寻找对教育和用户服务有热情的年轻人,陪伴学校完成产品落地、教师使用和持续优化。 2. 这不是一份只负责“安装设备、回答问题”的支持工作。你将走进学校真实教学场景,理解教师和校领导的需求,帮助他们把平台真正用起来、用出效果,让更多学生获得更好的学习体验。

【你将参与】 1. 协助完成平板等硬件设备的入校安装、联网调试和验收工作,确保项目顺利启动。 2. 为学校教师提供平台操作培训,制作清晰易懂的使用指南,帮助教师快速上手。 3. 根据学校的教学安排和使用目标,协助制定个性化交付计划,协调内外部资源推动项目落地。 4. 定期与教师、校领导及项目相关方沟通,了解产品使用情况和实际问题。 5. 收集一线反馈,协同产品、教研和技术团队持续优化产品与服务。 6. 使用 AI 工具提升培训材料制作、问题分析和客户沟通效率,逐步形成自己的客户成功方法。

【我们期待这样的你】 1. 本科及以上学历,教育、计算机等相关专业优先。 2. 具备基本的软硬件调试能力;有技术支持、项目交付或校园实践经验者优先。 3. 具备良好的沟通表达能力、服务意识和问题解决能力。 4. 愿意走进学校现场,理解教师和校领导的实际需求。 5. 对教育、科技或数字化产品有兴趣,能够快速学习并耐心解决问题。 6. 不要求你一开始就经验丰富,但希望你愿意主动承担,把事情做深、做透、做到位。 7. 接受根据业务需要进行全国范围内出差或异地工作。 有教师培训、社团组织、志愿服务、项目实践、技术支持或用户服务经验者优先;没有直接客户成功经验,但展现出较强潜力的候选人同样欢迎。

【你会获得】 1. 尽早进入核心实战:从真实学校和真实教学问题中学习,参与项目从启动到持续运营的完整过程。 2. 完整的业务训练:系统提升项目管理、客户沟通、培训表达、问题解决和跨团队协作能力。 3. 持续的成长支持:获得导师带教、专业培训、团队陪跑和必要的业务资源。 4. 看得见的教育价值:帮助教师更高效地使用数字化工具,让更多学生拥有自主学习的机会。 5. 清晰的发展路径:可向资深客户成功、项目负责人、区域交付负责人或业务管理方向发展。 6. 从容的工作支持:提供无打卡弹性办公、入职即享的超长福利假,以及免费午餐、班车通勤、租房折扣、睡眠舱、健身房和兴趣社群等福利。

【我们如何一起工作】 1.我们相信,简单直接,让扁平协作驱动高效决策,以结果说话。 2.你可以直接与客户、产品、教研和技术伙伴沟通问题。 3.我们重视一线事实和用户反馈,鼓励你主动发现问题、提出建议并推动解决,不让层级和流程成为服务学校的障碍。

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