The posting
Position Summary
Are you a customer-focused professional who enjoys building relationships, solving problems, and driving business growth? Guardian is seeking a Client Manager Associate, Select Market, to support the retention and expansion of our group insurance business. In this role, you will partner closely with Sales Representatives, producers, and internal stakeholders to deliver exceptional service throughout the renewal process while identifying opportunities to expand coverage for existing clients. You will leverage your product knowledge, analytical mindset, and consultative approach to help clients achieve the best possible outcomes while supporting Guardian's commitment to customer-centricity and excellence.
You Are
A proactive and results-oriented professional who enjoys working in a fast-paced sales and service environment. You are skilled at building relationships, influencing outcomes, and balancing multiple priorities while maintaining a high level of accuracy and responsiveness.
You thrive when collaborating across teams, identifying opportunities to improve customer outcomes, and navigating complex renewal and sales situations. You are comfortable analyzing data, communicating recommendations, and serving as a trusted resource for both internal and external partners.
You Have
Required Qualifications
- Bachelor's degree or equivalent work experience.
- 2+ years of experience in employee benefits, insurance, account management, sales support, client services, or a related field.
- Knowledge of group insurance products, contracts, and services.
- Strong verbal and written communication skills.
- Demonstrated consultative, negotiation, and relationship management skills.
- Analytical skills with the ability to interpret data and make business recommendations.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
Preferred Qualifications
- Experience working with group benefits renewals and retention strategies.
- Experience identifying and developing cross-sell or add-on sales opportunities.
- Knowledge of Salesforce, CPS, Panorama, or similar CRM and insurance platforms.
- Experience working directly with brokers, producers, and plan sponsors.
- Ability to independently manage multiple priorities in a deadline-driven environment.
You Will
- Support the renewal process for Select Market customers by developing competitive renewal options, collaborating with underwriting partners, and helping drive plan retention.
- Proactively identify additional sales opportunities within existing client relationships through analysis of reports, customer data, and partnership with Sales Consultants.
- Review and interpret experience reports, renewal proposals, and coverage options, translating complex information into clear recommendations for producers, assistants, and planholders.
- Coordinate and deliver renewal materials, add issue proposals, and related communications while ensuring an exceptional customer experience and adherence to service standards.
- Serve as a subject matter expert on Guardian products, systems, and processes, providing guidance and support to internal and external stakeholders.
Reporting Relationships
As our Client Manager Associate, Select Market, you will report to the appropriate Service and Sales Leadership team supporting the Select Market business.
Location
Location is the Newport Beach Office located in Irvine, CA. Ideally, 3 days per week but could be flexible with 2 days per week.
Travel
Minimal travel may be required for this position.
Salary Range:
$55,780.00 - $91,645.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment
As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.
Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].
Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
