The posting
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Role Mission
As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.
Key Accountabilities
Client Journey
- Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
- Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
- Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
- Develop client base by recruiting new clients and developing existing ones.
- Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.
- Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
- Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.…).
Sales Excellence
- Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
- Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
- Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
- Select the right products matched to client needs and benefits and use cross- and upselling techniques.
- Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities.
- Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other transactions that are critical to a positive client experience.
- Guide and inspire the client to make the best possible decision to buy the right product.
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
Brand & Product
- Using knowledge of Gucci and our products, engage with the client's using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
- Proactively attend training to gain insights on product knowledge and selling techniques.
- Ensure you to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.
- Combines styling knowledge with the ability to offer products to best serve the client.
- Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
Operational Excellence
- Actively participate in all store operations such as stock maintenance, stock inventories, etc.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Accurately process all POS transactions and ensure accurate capture of client information.
- Contribute to upholding the visual display of all products following Gucci visual standards.
- Follow Company grooming at all times and according to Gucci standards and policies.
- Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
- Manage general store administration and functionality.
Requirements
- 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
- High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
- Deep knowledge about fashion and luxury.
- Excellent commercial awareness and client attitude.
- High flexibility and ability to adapt to different clients and complex situations.
- Effective communication skills.
- Ability to work in a fast-moving and dynamic environment.
We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected].
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility needs. Please only send inquiries concerning requests for reasonable accommodation.
