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Open nowPosted 134 days ago

IT Support Coordinator (On-site)

guidanceresidential35 open roles

Where
Reston, VA, US
Work mode
On site
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Your applicationOpen nowIT Support Coordinator (On-site)guidanceresidential · Reston, VA, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on guidanceresidential's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. guidanceresidential postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 134 days ago

guidanceresidential median: 1 days open

The posting

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.

Help-Desk Support Functions

  • Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
  • Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.
  • As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.
  • Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.
  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.
  • Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.
  • Configure, maintain and support all workstations, printers and miscellaneous devices as directed.
  • Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.
  • Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.

Requirements

  • Knowledge of Information Systems, Computer Science, or a related field is an advantage.
  • Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.
  • Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.
  • Working knowledge of Mac OSX.
  • Excellent customer service, oral and written communication skills.
  • Ability to learn, follow processes and apply best practices related to the job.
  • Ability to explain technical concepts and procedures to non-technical users.
  • Using initiative and independent judgment within established guidelines and procedures.
  • Ability to thrive in high-demand high-pressure situations.
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    Written against guidanceresidential's own wording, from every piece of relevant proof in your profile.

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