Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Homeowner Services Officer

Guinness9 open roles

Where
London, Greater London, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHomeowner Services OfficerGuinness · London, Greater London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Guinness's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Guinness postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

Guinness median: 7 days open

The posting

Job Description

The Homeowner Services Team at The Guinness Partnership plays a key role in delivering a high-quality service to our leasehold, shared ownership and freehold customers. The team supports homeowners throughout their customer journey, ensuring compliance with lease obligations, managing key homeowner processes, and providing expert advice and guidance on a range of homeownership matters.

We have an exciting opportunity for a Homeowner Services Officer to join our team on a full-time, permanent basis. The role is based at our Euston Road office, with hybrid working available, combining office-based and home working. The successful candidate will be required to attend the office from Monday to Wednesday, with the remaining days worked from home

About the role

As a Homeowner Services Officer, you will manage a portfolio of leasehold, shared ownership and freehold properties, providing a professional and customer-focused service to homeowners. You will be responsible for delivering key homeowner services, including Section 20 consultations, lease enforcement matters, fire risk assessment follow-up actions, and applications for alterations. Working closely with colleagues and external stakeholders, you will ensure that all activities are completed in line with legal requirements, policies and procedures.

You will also act as a source of expertise on leasehold management, providing advice and guidance on lease interpretation, homeowners' rights and responsibilities, and service charge provisions. Through effective case management and collaboration with internal teams, you will help deliver positive outcomes for both residents and the organisation.

What we are looking for

As a resident-focused organisation, we place equal importance on how we deliver our services and what we deliver. We are looking for candidates with experience of providing excellent customer service, managing a varied caseload, and building positive relationships with a range of stakeholders.

You will also be able to demonstrate:

  • Proven ability to manage a varied workload and meet deadlines and performance targets.
  • Experience of reviewing, improving or adapting processes and systems to meet changing business needs.
  • Strong attention to detail, with the ability to identify, assess and resolve risks and issues.
  • Excellent organisational skills and the ability to prioritise competing demands effectively.
  • Strong verbal and written communication skills, with the ability to communicate confidently with customers and colleagues.
  • Ability to work collaboratively with internal teams and external partners to achieve positive outcomes.

Desirable skills & experience

  • Experience of managing residential leasehold and shared ownership properties.
  • Knowledge of leasehold management practices, legislation and homeowner services.
  • Relevant housing, property or sector experience.

If you are interested in joining The Guinness Partnership, please review the role profile to understand the full responsibilities of the position and ensure that you meet the essential criteria before applying.

Essential qualifications

• Level 2 qualification in English and Maths (GCSE Grade C/4 or above, or equivalent).

Stage 1: Assessment Candidates will be invited to complete an assessment designed to evaluate the skills and competencies required for the role.

Stage 2: Interview Candidates who successfully progress from the assessment stage will be invited to attend an in-person interview at our Euston Road office on 24 or 25 November.

If you are interested in joining The Guinness Partnership, please review the role profile to gain a full understanding of the responsibilities of the position and ensure that you meet the essential criteria before applying. To apply, please submit your CV along with a personal statement outlining how your skills, knowledge and experience meet the essential criteria for the role.

The salary advertised for this position includes an additional £4,000 London Local Job Supplement.

TJTGP

TGPCVL

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Guinness's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Guinness's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Guinness's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.