Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

IT Support Technician, Level 1

Guitar Center1,754 open roles

Where
Kansas City, MO, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Technician, Level 1Guitar Center · Kansas City, MO, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Guitar Center's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Guitar Center postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

Guitar Center median: 1 days open

The posting

About Guitar Center:

At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers, we’re committed to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.

About The Role:

We’re looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role, you’ll serve as the first point of contact for IT-related issues across Guitar Center’s nationwide operations. You'll provide front-line support, diagnose technical problems, and help keep our teams equipped and running. If you’re passionate about solving problems, love working with people, and thrive in a fast-paced environment — we want to hear from you!

Responsibilities:

  • Respond to incoming IT support requests via phone, email, chat, and ticketing system
  • Troubleshoot Tier 1 technical issues related to hardware, software, and account access
  • Guide users through diagnostic and resolution steps for various systems, including POS
  • Track and document support activity in our incident management system
  • Maintain and manage employee system access and credentials
  • Coordinate hardware replacements and installations across store locations
  • Escalate complex issues to specialized IT teams when necessary
  • Contribute to documentation and knowledge base articles for team use
  • Stay up to date on internal systems, tools, and best practices through training and collaboration

To join our band, you'll need the following experience:

Qualifications & Experience:

  • High School Diploma or GED (required)
  • 2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)
  • Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple priorities in a high-volume support environment
  • Strong problem-solving skills and attention to detail
  • Willingness to work evening/weekend hours as part of a rotating on-call schedule

Bonus Points If You Have:

  • A+ Certification or Microsoft-related credentials
  • Experience supporting POS systems or retail environments
  • Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)

Key Competencies:

  • Analytical Skills: Ability to interpret data and extract insights to improve business performance.
  • Collaboration: Proven ability to work cross-functionally and build productive relationships.
  • Customer Focus: Prioritizes the user experience in all support processes.
  • Interpersonal Communication: Communicates clearly, courteously, and effectively across diverse audiences.
  • Initiative: Proactively identifies and addresses problems; driven by continuous improvement.
  • Organizational Skills: Manages time and priorities effectively, with strong attention to detail.
  • Performance Management: Committed to ongoing skill development and goal achievement.
  • Technology Skills: Competent in navigating relevant systems and tools to meet business needs.

Pay Rate: $46,000 - $57,783/yr. dependent on background and experience.

Schedule - 11am-8pm (either Wed.-Sun or Saturday - Wednesday) Must include both Saturday and Sunday and 3 other days during the week.

Disclaimer:

While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Why Guitar Center Company? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Guitar Center's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Guitar Center's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Guitar Center's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.