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Open nowPosted 46 hours ago

Agente de Atendimento ao Cliente - Mawdy (Tarde)

Gupy (Portal de Vagas)74,621 open roles

Where
Mogi das Cruzes, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAgente de Atendimento ao Cliente - Mawdy (Tarde)Gupy (Portal de Vagas) · Mogi das Cruzes, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 46 hours ago

The posting

📍 Modalidade: Presencial (Mogi das Cruzes/SP)Estamos em busca de profissionais comunicativos, organizados e orientados a resultados para integrar nosso time de atendimento.Se você gosta de lidar com pessoas, resolver problemas e proporcionar uma excelente experiência ao cliente, essa oportunidade pode ser para você.Responsabilidades e atribuiçõesDescrição Das Atividades:• Atender e contatar clientes,• Realizar procedimentos técnicos diversos de acordo com a solicitação recebida via e-mail e/ou telefone;• Registrar as ocorrências do atendimento aos clientes finais no sistema, discriminando as ações tomadas e garantindo a assertividade na tabulação dos dados conforme definido na “árvore de tabulação”, bem como fazer a classificação e a tabulação com o nível de gravidade da demanda e definição do grau, prioridade e criticidade do caso;• Monitorar se as áreas internas do cliente estão cumprindo as ações e os prazos previstos para atendimento das demandas.• Zelar pela integridade da sua senha de acesso as operações;• Seguir as normas e procedimentos administrativos das operações, conforme determinado pela empresa;• Manter sigilo sobre os assuntos relativos ao seu trabalho na empresa;• Desenvolver suas atividades visando atingir e superar as metas previstas, de acordo com os padrões estabelecidos.Requisitos e qualificaçõesBuscamos profissionais com✔ Boa organização e gestão do tempo✔ Comunicação verbal e escrita clara e objetiva✔ Empatia, paciência e foco na experiência do cliente✔ Habilidade de negociação e resolução de problemasDiferencial ✔ 

Perfil proativo, comprometido com resultados e com interesse em desenvolvimento profissional.✔ Experiência ou conhecimento em atendimento ao cliente e/ou produtos e serviços da empresaInformações adicionaisHorário de atuaçãoEscala 6x1 (Folgas de Sábado e Domingo alternadas) 14:10 AS 20:30  | 14:20 AS 20:40  | 15:20 AS 21:40 

Local de trabalho📍Local: Unidade de Mogilar, Mogi das Cruzes/SP (Próximo da Estação Estudantes) - Presencial

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