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Open nowPosted 13 hours ago

Agente de Qualidade

Gupy (Portal de Vagas)75,778 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAgente de QualidadeGupy (Portal de Vagas) · São Paulo, Brazil
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 13 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

•  É o profissional responsável por monitorar, inspecionar e auditar processos, produtos ou serviços prestados, garantindo que estejam em conformidade com os padrões operacionais padronizados (POPs), especificações técnicas, normas de segurança e requisitos dos clientes. Seu objetivo principal é identificar desvios, prevenir falhas e fornecer dados para a melhoria contínua das operações.

Responsabilidades e atribuições• Checagem rigorosa da qualidade de apartamentos e verificação de diferenciais entre as categorias de quartos.  •  Consulta e inclusão de dados operacionais nos sistemas CM e Service-One, consulta da Ficha Nacional de Registro de Hóspedes e registro de observações, preferências e dados de ocupação no log book.  •  Acompanhamento e resposta a comentários de hóspedes, foco em atingir e manter altos índices de satisfação (CSAT/NPS). •  Mapeamento de hóspedes VIPs, clientes frequentes (habitues) e coordenação de solicitações especiais.  •  Coordenação de aberturas de cama (turndown service) com inclusão de brindes e produtos específicos por categoria. •  Execução de atendimento telefônico interno em total conformidade com os manuais da empresa. •  Comunicação Assertiva, Didática e Empatia  •  Atenção aos Detalhes e Imparcialidade  •  Inteligência Emocional e Resiliência💙 Aqui, cada detalhe importa — e seu trabalho será essencial para oferecer uma experiência de excelência aos nossos hóspedes. Vem transformar a hospitalidade com a gente!Requisitos e qualificações• Desejável ter trabalhado em hotelaria • Desejável cursando Hotelaria ou turismoInformações adicionaisAlém de fazer parte de uma empresa que valoriza o seu desenvolvimento e bem-estar, você terá acesso a um pacote de benefícios que apoia seu dia a dia dentro e fora do trabalho:🩺 Convênio Médico Porto Seguro😁 Convênio Odontológico  Porto Seguro

🛡️ Seguro de Vida🚌 Vale Transporte ou Vale Combustível🍽️ Vale Refeição R$35,00 por dia      Total PassDe segunda-feira a sexta-feira das 07h ás 16h48💙 Aqui na Atlantica, acreditamos que cuidar de quem cuida dos nossos hóspedes é essencial — por isso, criamos um ambiente onde você se sente acolhido(a), respeitado(a) e com espaço para crescer.

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