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Open nowPosted 80 days ago

Analista Control Desk Jr. - Unidade Oliveira Coutinho

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAnalista Control Desk Jr. - Unidade Oliveira CoutinhoGupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 80 days ago

The posting

A área de Control Desk é responsável por garantir a execução operacional do planejado, monitorando em tempo real os indicadores críticos de performance e atuando de forma proativa para minimizar desvios, otimizar recursos e assegurar a entrega de SLAs contratuais.Funciona como um verdadeiro centro de comando, conectando áreas como Operações, Planejamento, TI, com foco em decisões táticas e ações corretivas imediatas.#VEMPRAATENTO 🚀#LI-AL1Responsabilidades e atribuiçõesMonitoramento e acompanhamento de SLA de clientes vitais, garantindo o cumprimento dos níveis de serviço estabelecidos.Elaboração de reports intra-horários, com envio de alertas imediatos em caso de desvios de indicadores.Acompanhamento da jornada e da esteira de atendimento do cliente, assegurando fluidez e qualidade no processo.Realização de análises e controles dos monitoramentos executados em D-0, com foco em identificação de desvios e ações corretivas.Desenvolvimento e análise de relatórios operacionais, apoiando a gestão na tomada de decisões.Requisitos e qualificaçõesImprescindível:Ensino Médio CompletoConhecimento em Excel (Intermediário a Avançado).Desejável:Conhecimento no Pacote Office.Informações adicionaisSalárioR$ 2.200,00Local de Trabalho: Unidade Oliveira CoutinhoHorários de Trabalho: 15:20 ás 23:00Jornada de Trabalho200h mês | 6x1.BenefíciosVale Transporte;Vale refeição e/ou vale alimentação;Seguro de Vida;Auxílio funeral;PLR;Auxílio creche / Auxílio criança com deficiência;Desconto em Produtos;Assistência Odontológica;Assistência Médica;Descontos em Academias / Práticas Esportivas;Parcerias educacionais com descontos em cursos;Plano de carreira.

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