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Open nowPosted 10 hours ago

Analista de CX Sênior - Rio de Janeiro

Gupy (Portal de Vagas)75,454 open roles

Where
Rio de Janeiro, Brazil
Work mode
On site
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Your applicationOpen nowAnalista de CX Sênior - Rio de JaneiroGupy (Portal de Vagas) · Rio de Janeiro, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 10 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

Estamos à procura de um(a) Analista de CX Sênior

para integrar o time de Soluções de uma grande empresa de tecnologia no Rio de Janeiro- RJ. Esta é uma excelente oportunidade para profissionais que desejam crescer em um ambiente dinâmico e inovador.Responsabilidades e atribuiçõesAnalisar indicadores de qualidade, produtividade, performance e experiência do cliente (CX).Elaborar dashboards, relatórios e apresentações executivas para clientes e stakeholders.Conduzir reuniões, apresentações e agendas estratégicas.Identificar riscos, desvios e oportunidades de melhoria nas operações de Contact Center.Apoiar a tomada de decisão por meio de análises de dados e indicadores de negócio.Atuar em projetos de melhoria contínua, treinamento, engajamento e gamificação.Apoiar iniciativas de IA, Speech & Text Analytics e Microsoft Copilot.Interagir com áreas de Operações, Qualidade, Planejamento, Performance e CX.Apoiar a gestão e evolução de processos e soluções, incluindo Genesys.Requisitos e qualificações Experiência em operações de Contact Center/Central de Atendimento.

Conhecimento de indicadores de qualidade, produtividade, performance e CX.

Experiência com análise de dados e indicadores de negócio.

Domínio de Excel e PowerPoint para análises e apresentações executivas.

Experiência na condução de reuniões e apresentações com clientes e stakeholders.

Boa capacidade analítica, organização e gestão de riscos.

Familiaridade com bancos de dados e manipulação de informações. Disponibilidade para viagens, quando necessário.

Diferenciais: conhecimento em Genesys, Speech & Text Analytics, Microsoft Copilot/IA, treinamento e desenvolvimento, gamificação e experiência em Qualidade, Planejamento, Performance ou CX.Informações adicionaisBenefíciosVale Refeição: R$748,00 mensal;Curso Espanhol e Inglês In Company;Incentivo a educação.Modalidade de trabalho100% Presencial.

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