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Open nowPosted 10 hours ago

Analista de Melhoria Contínua JR (CX)

Gupy (Portal de Vagas)75,454 open roles

Where
São Paulo, Brazil
Work mode
Hybrid
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Your applicationOpen nowAnalista de Melhoria Contínua JR (CX)Gupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 10 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

Somos uma empresa de tecnologia que, por meio de plataformas de identificação, certificados e assinaturas, oferece uma experiência digital altamente confiável e descomplicada, promovendo o crescimento de negócios e ampliando conexões.Estamos em busca de um(a) Analista de Melhoria Contínua com foco em Customer Experience, que irá apoiar a evolução da experiência do cliente e da eficiência operacional por meio da análise de jornadas, processos e dados, contribuindo para melhorias e resultados sustentáveis. Responsabilidades e atribuiçõesMapear jornadas e processos, identificando fricções, gargalos, retrabalhos e oportunidades de simplificação;Atualizar fluxos, procedimentos e documentação;Analisar indicadores, pesquisas, manifestações e motivos de contato para identificar padrões e oportunidades;Apoiar análises de causa-raiz e ações corretivas e preventivas;Propor e apoiar melhorias que simplifiquem processos, reduzam custos e aprimorem a experiência do cliente;Contribuir para automação, digitalização e evolução dos canais, aplicando práticas de melhoria contínua;Acompanhar indicadores, planos, prazos, riscos e resultados das melhorias;Apoiar o planejamento e o acompanhamento de projetos de CX e melhoria contínua;Articular áreas, acompanhar entregas e comunicar avanços. Requisitos e qualificaçõesEnsino superior completo em Administração, Engenharias, Processos, Marketing ou áreas correlatas;Experiência com operações de clientes e CX;Pacote Office intermediário;Conhecimento em ferramentas de mapeamento de processos e fluxogramas (Miro), construção de fluxos e ferramentas de gestão de projetos.Informações adicionaisAlém de desafios incríveis para a sua carreira, oferecemos um pacote de benefícios super competitivo, que vai te ajudar a viver a experiência CertiSign ao máximo! Olha só o que te espera:Vale Refeição no cartão Flash 🍽️Vale Alimentação no cartão Flash 🛒Assistência Médica e Odontológica SulAmerica 🏥TotalPass e Wellhub 💪Day off de aniversário 🎉Auxílio creche 👶Universidade corporativa - UniSign 📚Seguro de Vida 🔒Parceria educacional 🎓Convênio SESC 🏖️Programa Melhor Maternidade 🤱Licença Maternidade e Paternidade Estendidas 👪Cartão Farmácia 💊PLR 💼Deu Match? Então não perca tempo e se candidate agora!

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