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Open nowPosted 11 hours ago

ANALISTA DE RELACIONAMENTO COMERCIAL PL (RIBEIRÃO PRETO)

Gupy (Portal de Vagas)75,778 open roles

Where
Ribeirão Preto, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowANALISTA DE RELACIONAMENTO COMERCIAL PL (RIBEIRÃO PRETO)Gupy (Portal de Vagas) · Ribeirão Preto, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 11 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

Missão do Cargo

Assegurar a eficiência e a qualidade nos processos de atendimento ao cliente e suporte aos representantes comerciais, atuando com autonomia na resolução de demandas de média/alta complexidade, monitoramento de rotinas operacionais e apoio à análise de indicadores para a melhoria contínua da área.

Responsabilidades e atribuiçõesPrincipais Responsabilidades·        Executar o atendimento a clientes, representantes comerciais e áreas internas, atuando na solução de demandas de média e alta complexidade.·        Acompanhar o fluxo completo de pedidos de venda, alteração de tabelas, cancelamentos, retiradas FOB e rotinas de faturamento/entregas.·        Conduzir o atendimento de contas regionais ou de complexidade intermediária, prestando suporte operacional alinhado às diretrizes estratégicas.·        Consolidar dados operacionais para elaboração de relatórios da área e acompanhamento de indicadores de desempenho.·        Registrar, acompanhar e analisar a causa raiz de reclamações de clientes, propondo soluções efetivas para mitigar reincidências.·        Apoiar o acompanhamento dos processos de devolução, trocas e demandas específicas de faturamento/exportação.·        Garantir a acurácia dos dados registrados nos sistemas corporativos (ERP e CRM).·        Propor melhorias operacionais nos processos do dia a dia do atendimento.·        Auxiliar na integração e suporte rotineiro aos analistas juniores.Indicadores de Desempenho·        SLA de atendimento e tempo médio de solução.·        Índice de satisfação do cliente (NPS / CSAT).·        Acurácia dos registros e redução de retrabalho.·        Cumprimento dos prazos das rotinas operacionais.·        Eficiência na resolução de pendências e reclamações.Competências·        Capacidade analítica e resolução de problemas.·        Comunicação assertiva e empatia.·        Organização e visão sistêmica dos processos.·        Orientação para a experiência do cliente (Customer Experience).·        Adaptabilidade e foco em melhoria contínua.

Requisitos e qualificaçõesRequisitos·        Ensino superior completo em Administração, Engenharia de Produção, Comunicação, Gestão Comercial ou áreas correlatas.·        Conhecimento intermediário a avançado no Pacote Office (principalmente Excel para análise de dados).·        Domínio ou conhecimento sólido em sistemas ERP (Protheus) e CRM (Salesforce).·        Experiência na área de atendimento ao cliente, pós-venda ou suporte comercial.

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