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Open nowPosted 24 days ago

Analista de Relacionamento Jr | Customer Experience - CX

Gupy (Portal de Vagas)74,621 open roles

Where
Rio de Janeiro, Brazil
Work mode
On site
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Your applicationOpen nowAnalista de Relacionamento Jr | Customer Experience - CXGupy (Portal de Vagas) · Rio de Janeiro, Brazil
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 24 days ago

The posting

Buscamos um(a) Analista de Experiência da Família Júnior para acompanhar o relacionamento com as escolas, atuando com satisfação, retenção e renovação.A posição combina relacionamento e análise de dados, buscando identificar oportunidades e apoiar ações para melhorar a experiência das famílias.Procuramos alguém comunicativo(a), proativo(a), empático(a) e analítico(a), com facilidade para criar vínculos e transformar informações em ações.

Responsabilidades e atribuições Acompanhar a jornada e o relacionamento com as escolas da carteira, identificando oportunidades e riscos;Apoiar o processo de renovação e acompanhar indicadores de satisfação, retenção, renovação e engajamento;Realizar visitas às unidades escolares para fortalecer o relacionamento e entender necessidades;Monitorar a régua de relacionamento e garantir a execução das ações previstas;Analisar dados, identificar pontos de atenção e propor planos de ação e melhorias;Utilizar CRM, plataformas digitais e ferramentas de IA, mantendo os registros da carteira atualizados e atuando em parceria com as áreas internas.

Requisitos e qualificaçõesEnsino superior completo em Administração, Marketing, Comunicação, Gestão Comercial, Pedagogia, Relações Públicas ou áreas correlatas;Experiência com atendimento, relacionamento ou sucesso do cliente;Experiência com acompanhamento de carteira de clientes;Conhecimento de indicadores de CX, satisfação, retenção e renovação;Habilidade para análise de dados e acompanhamento de indicadores;Conhecimento em CRM e ferramentas de gestão.Informações adicionais🍽️ - Cartão Pluxee (Alimentação e Refeição);🏥 - Plano de saúde (SulAmérica);🦷 - Plano odontológico (Amil);👩🏾‍🎓 - Clube de benefícios (Descontos em faculdades, pós graduação e cursos de idiomas);👩‍👩‍👧‍👦 - Descontos para filhos em qualquer escola do Grupo Raiz Educação (Previsto em política interna);🎂 - Day-off de aniversário (Folga no aniversário);📊 - Ciclo de Desempenho (Rodada anual de autoavaliação, feedback e PDI).

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