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Open nowPosted 12 days ago

ANALISTA DE SUPORTE N1 B2B

Gupy (Portal de Vagas)74,621 open roles

Where
Fortaleza, Ceará, Brazil
Work mode
On site
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Your applicationOpen nowANALISTA DE SUPORTE N1 B2BGupy (Portal de Vagas) · Fortaleza, Ceará, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 12 days ago

The posting

Somos a Alloha Fibra, a maior empresa independente e o terceiro maior player de fibra óptica FTTH (Fiber to Home) do Brasil. Contamos com uma rede de mais de 110mil quilômetros de fibra óptica e mais de 1,6 milhão de clientes. Com 9 marcas comerciais integradas, estamos presentes do norte ao sul do País sendo a empresa de banda larga fixa que mais cresceu em 2022. Temos um time com mais de 4.000 colaboradores, que trabalham com o mesmo propósito: conectar pessoas, ideias e negócios, promovendo a inclusão digital e social do Brasil e unidos pelos mesmos valores.Vamos adorar te conhecer!#oquecorrepelanossafibra #timedefibraResponsabilidades e atribuiçõesRealizar atendimento técnico a clientes corporativos, atuando no diagnóstico e resolução de incidentes de Telecom e conectividade;Registrar e acompanhar chamados técnicos, garantindo o cumprimento dos procedimentos operacionais e SLA;Executar configuração, manutenção e troubleshooting remoto de ativos de rede, incluindo equipamentos MikroTik, Switch e demais equipamentos de borda;Realizar configuração, monitoramento e identificação de falhas em redes GPON e Metro Ethernet, bem como serviços LAN-to-LAN, links dedicados e Internet dedicada;Efetuar diagnóstico de falhas em enlaces, interfaces, equipamentos e serviços de rede, buscando a causa raiz dos incidentes;Prestar suporte técnico às equipes de NOC e campo, apoiando em manutenções e recuperação de serviços;Atuar com configurações e troubleshooting de recursos de redes IP, como VLAN, roteamento, PPPoE, DHCP, NAT e DNS;Desempenhar atividades correlatas à função, conforme orientação da gestão.

Requisitos e qualificaçõesDiferencial experiência com atendimento e suporte técnico a clientes corporativos; Ensino superior cursando a partir do 2º semestre em Redes de Computadores, Ciência da Computação, Engenharia de Telecomunicações, Sistemas de Informação ou áreas afins (desejável); Conhecimentos em redes MikroTik, Switches, Roteadores, VLAN, NAT, CGNAT, BGP e OSPF; monitoramento de redes (Zabbix/PRTG); troubleshooting e diagnóstico de falhas de rede; Trabalho em equipe, senso de urgência e organização; Flexibilidade e adaptabilidade.Informações adicionaisAssistência médicaAssistência odontológicaVale RefeiçãoSeguro de vidaVale TransporteGiga Inclusão - Auxílio dependentes PCDTotal PassDay off no aniversárioLicença maternidade (180 dias) e paternidade (20 dias) estendidasPsicologia Viva (se aderente ao plano de saúde Amil)Plataforma de Cursos na IntranetTour House: descontos de 5% a 12% para a compra de passagens aéreas, reservas de hotéis e locação de carros.Movida: 10% de desconto aplicado no valor da diáriaPortal de Parcerias Samsung

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