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Open nowPosted 16 hours ago

ANALISTA SUPORTE BILINGUE JR

Gupy (Portal de Vagas)75,454 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowANALISTA SUPORTE BILINGUE JRGupy (Portal de Vagas) · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 16 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

No Grupo Stefanini, acreditamos no poder da colaboração. Co-criamos soluções inovadoras em parceria com nossos clientes, combinando tecnologia de ponta, inteligência artificial e a criatividade humana. Estamos na vanguarda da resolução de problemas de negócios, proporcionando impacto real em escala global.Ao se juntar à Stefanini, você se torna parte de uma jornada global de transformação. Estamos empenhados em criar impacto positivo não apenas nos negócios, mas também na vida de nossos colaboradores. Se você procura uma oportunidade de crescimento profissional em uma empresa que valoriza inovação, respeito, autonomia e parceria, você encontra aqui!Junte-se a nós e seja parte da mudança!Buscamos uma pessoa para atuar como analista de service desk em português e espanhol!Responsabilidades e atribuiçõesAtender chamadas telefônicas em português e espanhol;Monitoramento da caixa de correio de suporte de TI;Abertura de incidentes e requisições na ferramenta no ServiceNow;Solução de incidentes e requisições de acordo com elegibilidade;Corrigir problemas simples como reset de senha;Atribuição de tickets a outras equipes de suporte de TI;Concluir solicitações simples que levam apenas alguns minutos;Atribuir solicitações mais complexas ao administrador e outras equipes de TI;Atendimento com foco em encantamento do cliente focado em qualidade.Requisitos e qualificaçõesEspanhol avançado para conversação;Conhecimento sobre ferramentas de ITSM;Atendimento telefônico com encantamento;Diferenciais: Experiência em Service desk, Itil V4, Active DirectorySer comunicativo e saber se expressar bem para relacionamento;Saber escrever o português correto;Foco no cliente, ter responsabilidade quanto a faltas e quanto ao gerenciamento de seus horários de trabalho;Ter bom relacionamento e interpessoal para sinergia entre a equipe;Ter maturidade frente a crises e novos desafios.Informações adicionaisContratação CLTAtuação remota🍛 Vale-alimentação ou vale-refeição;👨🏼‍🎓 Desconto em cursos, universidades e instituições de idiomas;📚 Academia Stefanini — plataforma com cursos on-line, gratuitos, atualizados e com certificado;🗣 Mentoring;💉 Clube de vantagens para consultas e exames;🏥 Assistência médica;🦷 Assistência odontológica;💰 Clube de vantagens e descontos nos melhores estabelecimentos;🛫 Clube de viagens;🐶 Convênio para pets.

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