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Open nowPosted 60 days ago

Analista WFM Sr. - Unidade Oliveira Coutinho

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAnalista WFM Sr. - Unidade Oliveira CoutinhoGupy (Portal de Vagas) · São Paulo, Brazil

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 60 days ago

The posting

A Control Tower Enel atua como ponto focal no atendimento direto ao cliente, integrando a área de Inteligência Operacional da companhia. Nossa missão é fornecer suporte estratégico por meio do desenvolvimento de análises, estudos e apresentações gerenciais, além do acompanhamento contínuo dos processos operacionais. Também somos responsáveis pelo atendimento e monitoramento dos indicadores de desempenho de todas as BPOs, garantindo visibilidade, eficiência operacional e suporte à tomada de decisão.Responsabilidades e atribuiçõesA VP MS1 é responsável pela gestão estratégica e operacional das contas dedicadas, assegurando:Performance operacionalCumprimento de SLAsControle orçamentárioEficiência de recursosPadronização de processosO Analista Jr. dará suporte direto às demandas de planejamento da operação dedicada.Requisitos e qualificaçõesIMPRESCINDÍVEL (Conhecimentos e experiências):Ensino Superior completo;Disponibilidade para atuação Presencial;Desenvolvimento de análises, estudos, apresentações gerenciais, dimensionamento operacional, forecast e curvas de demanda.Relacionamento direto com o cliente, com reporte de resultados, elaboração de estudos e atendimento de demandas estratégicas.Monitoramento de indicadores e suporte à tomada de decisão.Alta capacidade de resposta, garantindo agilidade, assertividade e excelência no atendimento às solicitações.Atuação voltada à melhoria contínua dos processos e performance operacional.Informações adicionaisSalário:R$ 5,500 + Benefícios Horário de TrabalhoDas 09:00 às 18:00Jornada de Trabalho200h mês | Escala 5x2 com folgas VariávelModalidade PresencialUnidade Oliveira Coutinho

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