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Open nowPosted 13 days ago

ASSISTENTE DE ATENDIMENTO | SUPORTE TÉCNICO

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowASSISTENTE DE ATENDIMENTO | SUPORTE TÉCNICOGupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 13 days ago

The posting

Buscamos um(a) Assistente de Suporte ao Cliente | Suporte Técnico para apoiar o atendimento aos clientes que utilizam nossas soluções de software, oferecendo suporte, orientando sobre dúvidas e acompanhando chamados e solicitações. A pessoa atuará em contato com clientes e áreas internas, contribuindo para que as demandas sejam registradas, direcionadas e acompanhadas até sua resolução. Se você é uma pessoa comunicativa, organizada, curiosa e gosta de tecnologia e de ajudar a solucionar problemas, essa oportunidade pode fazer sentido para você!Responsabilidades e atribuiçõesSuporte ao cliente: realizar atendimento multicanal, compreender as necessidades dos clientes e prestar suporte técnico relacionado às soluções de software.Gestão e resolução de chamados: registrar, analisar e acompanhar dúvidas, solicitações e ocorrências, buscando soluções e garantindo o acompanhamento até a conclusão.Interface com áreas internas: atuar em conjunto com as áreas envolvidas, direcionando demandas e realizando follow-up para garantir agilidade e qualidade na resolução.Orientação e melhoria do atendimento: fornecer orientações técnicas, identificar necessidades dos clientes, registrar informações no CRM e apoiar a coordenação com dados e indicadores dos atendimentos.

Requisitos e qualificaçõesEnsino superior cursando em Ciência da Computação, Análise e Desenvolvimento de Sistemas, Sistemas de Informação, Engenharia da Computação, Tecnologia da Informação ou áreas correlatas. Desejável experiência com suporte técnico, atendimento de software, sistemas ou soluções de tecnologia.Informações adicionaisBenefíciosVale RefeiçãoVale TransportePlano de Saúde BradescoPlano Odontológico BradescoTotalPassSeguro de VidaCesta NatalidadeParceria com o Sesc

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