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Open nowPosted 79 days ago

Atendimento - Suporte Helpper

Gupy (Portal de Vagas)74,621 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowAtendimento - Suporte HelpperGupy (Portal de Vagas) · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 79 days ago

The posting

🚀 Sobre a vagaA pessoa de Suporte ao Helpper será responsável pelo atendimento direto aos Helppers, oferecendo suporte contínuo durante sua jornada de atendimentos na plataforma. Essa função atua como ponto de contato para esclarecer dúvidas operacionais, orientar boas práticas e garantir uma experiência fluida no uso das ferramentas.Responsabilidades e atribuições🧩 Como você vai contribuir:Atendimento diário aos Helppers via canais oficiaisEsclarecimento de dúvidas operacionais sobre uso da plataformaSuporte em dificuldades técnicas básicas e direcionamento quando necessárioAcompanhamento da jornada do Helpper, garantindo engajamento e evoluçãoRegistro e atualização de informações em planilhas e sistemas internosMonitoramento de solicitações e acompanhamento de resoluçãoEnvio de comunicações para manter os Helppers informadosGarantia de uma comunicação clara, objetiva e empáticaApoio na melhoria da experiência dos Helppers com base em feedbacksColaboração com outras áreas para aprimorar o suporte e a experiência geralRequisitos e qualificações🔎 Procuramos alguém que tenha:Boa comunicação escrita e domínio da norma culta da língua portuguesaDemonstre escuta ativa e empatia no atendimento ao usuárioPossua habilidade para resolver problemas de forma ágil e eficienteSeja organizado(a) para gerenciar múltiplas demandas e canais de atendimentoTenha proatividade na busca por soluções e melhoria contínuaPossua conhecimento básico/intermediário em Google Sheets e Excel✨ Diferenciais que brilham os olhosExperiência prévia com atendimento ao cliente, suporte operacional ou customer experienceVivência em ambientes dinâmicos e com alto volume de atendimentoFacilidade em lidar com tecnologia e plataformas digitaisExperiência com atendimento via WhatsApp, chat ou plataformas de suporte🛠 Ferramentas e conhecimentos desejáveisGoogle SheetsExcel🎓 FormaçãoEnsino Médio Completo.Informações adicionais💎 Benefícios da HelppiBenefício de Saúde Starbem - Telemedicina;Cartão iFood Benefícios - Auxílio home office;Wellhub (até 3 dependentes inclusos);Day off e PIX de aniversário;Descanso remunerado: 30 dias;Seguro de vida;Kit de boas-vindas e workplace.⏰ Modelo de contrataçãoContratação no modelo PJ, com emissão de nota fiscal;Caso necessário, contamos com parceiros que podem apoiar na abertura da sua empresa/CNPJ;Atuação 100% home office;Realizamos encontros presenciais na cidade de São Paulo (não se preocupe, os custos de transporte e alimentação são por conta da Helppi).

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