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Open nowPosted 15 days ago

BANCO DE TALENTOS - OPERADOR DE ATENDIMENTO (RIBEIRÃO PRETO -SAE )

Gupy (Portal de Vagas)74,621 open roles

Where
Ribeirão Preto, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowBANCO DE TALENTOS - OPERADOR DE ATENDIMENTO (RIBEIRÃO PRETO -SAE )Gupy (Portal de Vagas) · Ribeirão Preto, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 15 days ago

The posting

A hora de fazer parte de um time comprometido, acolhedor e que leva saúde para milhões de pessoas, é agora!Estamos na busca de profissionais para compor a nossa equipe!Se você é comprometido(a) e apaixonado(a) por novos desafios, aqui é o seu lugar!Faça seu cadastro e envie seu currículo!Responsabilidades e atribuiçõesRealizar atendimento aos profissionais de RH e representantes das empresas clientes por meio dos canais disponibilizados pela companhia;

Receber, analisar e acompanhar solicitações, dúvidas e ocorrências relacionadas aos serviços contratados;

Orientar os clientes quanto a processos, fluxos, regras e utilização dos serviços;

Atuar de forma proativa na resolução de problemas, buscando alternativas que contribuam para a satisfação e permanência da empresa cliente;

Identificar sinais de insatisfação ou risco de cancelamento, realizando as tratativas necessárias e direcionando situações críticas para as áreas responsáveis;

Acompanhar demandas até a sua efetiva resolução, mantendo o cliente atualizado sobre o andamento das solicitações;

Realizar interface com áreas internas para agilizar soluções e garantir o cumprimento dos prazos acordados;

Registrar corretamente os atendimentos e tratativas nos sistemas corporativos;

Contribuir para os indicadores de qualidade, satisfação, resolutividade e retenção da carteira;

Manter uma comunicação profissional, empática e estratégica, considerando que o atendimento representa o relacionamento da companhia com a empresa cliente.Requisitos e qualificaçõesObrigatório:Ensino médio completo;Conhecimento no Pacote Office.Informações adicionaisO que oferecemos?Plano de Saúde;Plano Odontológico;Vale Alimentação/Refeição;Vale Transporte;Cesta Básica;Seguro de vida;Parcerias e descontos com Instituições de Ensino;TotalPass (parceria com academias);Plano de Carreira.

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