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Open nowPosted 1458 days ago

Banco de talentos para Analista de Customer Experience

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil, Remote
Work mode
Remote
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Your applicationOpen nowBanco de talentos para Analista de Customer ExperienceGupy (Portal de Vagas) · São Paulo, Brazil, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 1458 days ago

The posting

Olá! Esse aqui é o BANCO DE TALENTOS da Monett, especificamente para nosso time de Customer Experience.Procuramos um perfil apaixonado por atendimento, que adore desafios, inovação e esteja antenado em todas as novidades do mercado financeiro! 🚀A nossa Startup é especializada em desenvolver conteúdo em plataforma streaming e seu propósito é resolver os problemas dos investidores proporcionando uma experiência completa e agradável. Recentemente fomos investidos por uma grande empresa do grupo BTG e temos um trabalho incrível para ser realizado daqui pra frente!Venha fazer parte do nosso time de Customer Experience, #VemPraMonettResponsabilidades e atribuiçõesVocê será responsável por:Atendimento ao assinante via telefone, whatsapp e e-mail;Onboarding com novos assinantes;Suporte para equipe de vendas – acompanhar uso do sistema, mapear maiores motivos de contato dos clientes;Acompanhamento de CSAT do atendimento gestão da plataforma - controle de usuários cadastrados;Implementar planos de ação para melhorar a qualidade do atendimento da empresa;Desenvolvimento de toda a comunicação de engajamento proativa com os assinantes: e-mails, mensagens de push, artigos explicativos, disparos de whatsapp e e-mailsRequisitos e qualificaçõesRequisitos mínimos:Graduação completa;Conhecimento do mercado financeiro - investimentos;Experiência em atendimento;Experiência prévia em Experiência do Cliente;Boa comunicação oral e escrita;Necessário residir em São Paulo/SP, com fácil acesso à Av. Faria Lima.Você se destaca se tiver:Certificações CPA-10, CPA-20 ou CEAExperiência em projetos de implantação Informações adicionaisInformações importantes:Contratação PJSalário compatível com mercadoBenefícios:Assistência médica Porto SeguroAssistência odontológica AmilSeguro de vida OmintAuxílio refeição (R$ 19,46 por dia útil)Auxílio Transporte ou EstacionamentoTrabalho hibrido, após treinamento de capacitação (2x home office e 3x no escritório).

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