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Open nowPosted 51 days ago

Cia Hering | Analista de Negócios I (São Paulo/SP)

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowCia Hering | Analista de Negócios I (São Paulo/SP)Gupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 51 days ago

The posting

Somos o Básico do Brasil.Há mais de 145 anos, construímos uma história de sucesso e seguimos evoluindo por meio da conexão, do protagonismo e da construção coletiva.Aqui, cada pessoa contribui para fortalecer a nossa marca e transformar a moda brasileira.Quer fazer parte dessa história?Temos uma oportunidade para Analista de Negócios I. Vem com a gente!Responsabilidades e atribuiçõesRealizar a gestão e acompanhamento das demandas registradas no portal corporativo de chamados;Efetuar a triagem, classificação e direcionamento dos chamados para as áreas responsáveis;Acompanhar o cumprimento dos SLAs e realizar follow-up das demandas em andamento;Atuar como interface entre usuários e áreas responsáveis pelo atendimento, garantindo o fluxo adequado das solicitações;Acompanhar e analisar indicadores relacionados aos chamados e níveis de atendimento;Realizar a comunicação de temas, atualizações e orientações relevantes aos usuários;Apoiar a manutenção e atualização da plataforma de chamados e dos artigos disponíveis na base de conhecimento;Garantir a qualidade, consistência e atualização das informações registradas nos chamados;Identificar demandas recorrentes e apoiar análises de causa para identificação de oportunidades de melhoria;Contribuir para a melhoria contínua dos processos, sistemas e fluxos de atendimento;Apoiar as áreas responsáveis na resolução de demandas, acompanhando os chamados até sua conclusão;Elaborar e acompanhar reports relacionados ao volume, status, SLA e principais indicadores da operação.Requisitos e qualificaçõesExcel intermediário;Conhecimento em análise de dados e indicadores;Familiaridade com sistemas de chamados/Service Desk;Conhecimento em processos e gestão de demandas;Noções de SLA e priorização.Informações adicionais#LI-CS1#LI-ONSITE

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