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Open nowPosted 79 days ago

Consultor de Relacionamento

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowConsultor de RelacionamentoGupy (Portal de Vagas) · São Paulo, Brazil
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Share of postings closed within
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  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 79 days ago

The posting

Somos uma instituição consolidada no segmento de educação, reconhecida pela excelência em seus serviços e pelo compromisso com o desenvolvimento de pessoas. Valorizamos um ambiente colaborativo, acolhedor e inovador, oferecendo oportunidades de crescimento profissional e incentivando a construção de relações pautadas no respeito, ética e qualidade no atendimento.Buscamos profissionais que se identifiquem com um ambiente dinâmico, tenham paixão por atender pessoas e desejem contribuir para uma experiência positiva de clientes e equipes.Horário de Trabalho: Segunda a Sábado (Sábado alternado) Tarde/Noite.Responsabilidades e atribuiçõesPrestar atendimento atencioso e eficiente a clientes e responsáveis, por telefone, WhatsApp, e-mail e presencialmente.Acompanhar e apoiar os clientes em dúvidas e solicitações, contribuindo para sua satisfação e fidelização.Atuar em ações de retenção, realizando contato com clientes inativos, acompanhando renovações e apoiando iniciativas para redução de cancelamentos.Apoiar a equipe da unidade em demandas operacionais e administrativas, garantindo o bom andamento das rotinas.Realizar cobranças amigáveis de valores em aberto, buscando reduzir a inadimplência e fortalecer o relacionamento com os clientes.Registrar, acompanhar e direcionar chamados técnicos ou de manutenção junto às áreas responsáveis.Atualizar cadastros, alimentar planilhas de controle e elaborar relatórios de acompanhamento dos atendimentos e indicadores da área.Cumprir as políticas, normas e procedimentos internos, contribuindo para um ambiente de trabalho colaborativo, organizado e ético.Requisitos e qualificaçõesRequisitos:Ensino Médio completo.Excelente comunicação verbal e escrita.Empatia, paciência e proatividade no atendimento ao público;Organização, atenção aos detalhes e proatividade.Perfil empático, cordial e entusiasmado.DiferenciaisConhecimentos em pacote Office e ferramentas de comunicação (WhatsApp, e-mail);Informações adicionaisHorário de trabalho: Tarde / NoiteAssistência médicaAssistência odontológicaVale-transporteSeguro de vidaTotalPassConvênio com o SESCDay-off no aniversáriovale-alimentação ou Refeição conforme politica vigente

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