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Open nowPosted 4 days ago

Coordenador de Atendimento

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowCoordenador de AtendimentoGupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 4 days ago

The posting

Já pensou em trabalhar transformando experiências?A Necxt, empresa do Grupo Stefanini, é especializada em Customer Experience e Atendimento ao Cliente. Somos um time que investe em um completo ecossistema de inovação para atender as principais verticais de negócios e auxiliar os clientes no processo de relacionamento com consumidores, ofertando as melhores experiências e garantindo jornadas personalizadas de ponta a ponta.Salário compatível com mercado  + Pacote de Beneficio(VR ou VA );Horário de trabalho comercial;Escala 5x2 de segunda a sexta;Horário de trabalho integral;Disponibilidade para atuar presencial;Local de trabalho: Santana /Zona Norte.Responsabilidades e atribuiçõesResponsabilidades:Coordenar e acompanhar as operações de atendimento receptivo;Garantir o cumprimento dos indicadores operacionais (KPIs), como TMA, SLA, absenteísmo, produtividade e qualidade;Liderar supervisores e equipes operacionais, promovendo desenvolvimento e engajamento;Elaborar planos de ação para melhoria contínua dos resultados;Monitorar a performance da operação e analisar relatórios gerenciais;Atuar na gestão de escalas, dimensionamento e controle operacional;Garantir a excelência no atendimento ao cliente e cumprimento dos processos internos;Realizar alinhamentos com áreas de apoio e clientes internos/externos;Acompanhar feedbacks, treinamentos e estratégias de desenvolvimento da equipe.Diferenciais:Experiência com operações de SAC, Chat e E-mail em operações receptivas será um diferencial;Conhecimento em ferramentas de gestão operacional;Vivência com melhoria contínua e gestão de performance.Competências comportamentais:Liderança e tomada de decisão;Organização e planejamento;Comunicação assertiva;Gestão de conflitos;Foco em resultados;Proatividade e senso de urgência.Requisitos e qualificaçõesRequisitos:Acima de 18 anos.Ensino superior completo ou cursando;Conhecimento em indicadores operacionais e gestão de pessoas;Pacote Office intermediário/avançado;Boa comunicação, visão analítica e perfil de liderança.Informações adicionaisO que te oferecemos:🍛 Vale Alimentação ou Vale Refeição;👨🏼‍🎓 Desconto em cursos, universidades e instituições de idiomas; 📚 Academia Stefanini - plataforma com cursos online, gratuitos, atualizados e com certificado; 🗣 Mentoring;🏫 Auxílio Creche; 💉 Clube de vantagens para consultas e exames;🏥 Assistência Médica;🦷Assistência Odontológica; 💰 Clube de vantagens e descontos nos melhores estabelecimentos;🛫 Clube de viagens;🐶 Convênio para Pet;e muito mais...

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