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Open nowPosted 8 hours ago

Cosourcing | Pessoa Analista de Transformação de Processos Pleno - Foco em transformação de serviços e CX

Gupy (Portal de Vagas)91,068 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCosourcing | Pessoa Analista de Transformação de Processos Pleno - Foco em transformação de serviços e CXGupy (Portal de Vagas) · Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Gupy (Portal de Vagas) median: 4 days open

The posting

Na Viaflow, conectamos talentos de elite a projetos que transformam o mercado. Estamos em busca de uma Pessoa Analista de Transformação de Processos Pleno 

para redesenhar processos e modelos de atendimento nas iniciativas voltadas à Concierge e CX, equilibrando experiência do cliente, capacidade operacional e eficiência.

Se você tem visão sistêmica, forte capacidade analítica e paixão por transformar cenários complexos em operações claras e eficientes, #VemPraViaflow!✨ Se identificou? Então vem com a gente!

Responsabilidades e atribuiçõesInvestigar necessidades dos clientes e diagnosticar jornadas e processos de atendimento. Identificar causas de falhas, retrabalho, demora e descontinuidade entre canais e equipes. Conectar a experiência do cliente às atividades, pessoas e sistemas que sustentam o serviço. Desenhar o modelo operacional futuro, com papéis, responsabilidades, alçadas e interfaces. Avaliar volumes, capacidade, SLAs e critérios de direcionamento e escalonamento dos atendimentos. Definir indicadores e apoiar a implantação, a validação com usuários e o acompanhamento dos resultados.

Requisitos e qualificações Experiência em melhoria de processos de atendimento ou serviços, mapeamento de jornadas e desenho de modelos operacionais. Capacidade de analisar capacidade, indicadores e níveis de serviço e transformar diagnósticos de experiência do cliente em mudanças viáveis na operação. Diferenciais: Atuação com desenho de serviços, estruturação de concierge, atendimento especializado ou operações de seguradoras.

Informações adicionaisContratação via modelo cooperativaPeople Hub - Clube de BenefíciosAuxílio home office no cartão na categoria saldo livre para usar onde quiserDIT - Diária de Incapacidade TemporáriaDay off de aniversário - afinal, é dia de festa!Atuação Anywhere Office - trabalhe de onde se sentir confortávelTotalPassTreinamentos e CertificaçõesPacote Colab+ com acesso a WellHub, Avus, Starbem e Dasa +saúde

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