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Open nowPosted 3 days ago

Desarrollador ITSM

Gupy (Portal de Vagas)74,621 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowDesarrollador ITSMGupy (Portal de Vagas) · Remote
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 3 days ago

The posting

¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.¡Seguro no te quieres quedar fuera!Responsabilidades y atribucionesConfiguración de flujos de gestión de incidentes, cambios y requerimientos, creando los grupos de resolución y la estructura de flujos de trabajo.Implementación y actualización de reglas de correlación de eventos para la creación de tiquetes automático.Hacer ajustes en la CMDB de Service Now/ITOP en función de las necesidades de la operación.Implementar las parametrizaciones, configuración y desarrollos necesarios para soportar el proceso de Incidentes, change, con su correspondiente integración con el ecosistema de Automatización.El proveedor debe hacer las pruebas de los desarrollos y parametrizaciones, documentarlas y hacer su despliegue en ambiente productivo previa aprobaciónRequisitos y calificacionesLanguage/Runtime: PHP 8.1–8.2Web: Apache and Nginx; Linux (Rocky/Ubuntu)DB: MariaDB 10.x+ (schema design, indexing, query tuning)iTop specifics:Data model (XML): classes, attributes, relations, state machines (lifecycle)OQL (iTop’s Object Query Language)Modules/Extensions packaging (module manifest.xml, dictionaries, setup)Triggers/Notifications (actions, email templates, event handlers)Portal (iTop portal toolkit/Twig‑like templates), UI forms, wizardsREST/JSON API (expose/consume)Profiles/ACLs & Organizations (multi‑tenant visibility)Frontend basics: HTML/CSS/JS (enough to adjust forms/portal and validations)Tools: Git, Composer, Make (or simple scripts), PHPUnit (or at least PHP unit tests), Docker (optional for dev parity)

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    The review screen in CV Rocket: how each CV was read, round by round.
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