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Open nowPosted 11 days ago

Help Desk Analyst N1 Trilingüe

Gupy (Portal de Vagas)74,621 open roles

Where
Bogotá
Work mode
Hybrid
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Your applicationOpen nowHelp Desk Analyst N1 TrilingüeGupy (Portal de Vagas) · Bogotá

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 11 days ago

The posting

¡Sé parte de Stefanini!En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Responsabilidades y atribucionesBrindar soporte técnico de primer nivel a los usuarios finales por teams, correo electrónico a usuarios de Colombia y otros países(COL, ARG, MX).Solucionar y resolver problemas de software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.Ayudar con las actualizaciones e instalaciones del sistema, incluidas las actualizaciones y parches de software.Documentar y realizar un seguimiento de todas las solicitudes de soporte y resoluciones en el sistema de tickets.Escalar problemas complejos a los equipos o proveedores de TI apropiados para una mayor investigación y resolución.Colaborar con otros equipos de TI para garantizar una resolución de problemas oportuna y eficaz.Proporcionar capacitación y orientación a los usuarios finales sobre cuestiones técnicas básicas y mejores prácticas.Mantener el conocimiento de las tendencias y avances tecnológicos actuales para brindar soporte actualizado a los usuarios finales.Nivel de inglés B2 - C1Requisitos y calificaciones12 meses de experiencia en una función de mesa de ayuda o soporte técnico.Conocimiento de los sistemas operativos Windows y Microsoft Office Suite.Familiaridad con la resolución de problemas de software y conceptos básicos de redes.Habilidades analíticas y de resolución de problemas.Habilidades de comunicación y servicio al cliente.Capacidad para trabajar de forma independiente y priorizar tareas en un entorno acelerado.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gupy (Portal de Vagas)'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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