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Open nowPosted 15 days ago

On-Site Technical Support Lead

Gupy (Portal de Vagas)74,621 open roles

Where
Bogotá, D.c.
Work mode
On site
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Your applicationOpen nowOn-Site Technical Support LeadGupy (Portal de Vagas) · Bogotá, D.c.

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 15 days ago

The posting

¡Sé parte de Stefanini!En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Responsabilidades y atribucionesProporcionar soporte técnico in sitio a los usuarios finales, incluida la resolución de problemas de hardware y software, la resolución de problemas de conectividad de red y la asistencia con las instalaciones y actualizaciones del sistema.Servir como el principal punto de contacto para todos los problemas de soporte técnico, asegurando una resolución oportuna y efectiva.Liderar un equipo de especialistas en soporte técnico, brindando orientación, capacitación y soporte para garantizar la prestación de servicios de alta calidad.Desarrollar e implementar procedimientos operativos estándar para las actividades de soporte técnico, asegurando consistencia y eficiencia.Colabore con equipos multifuncionales, incluidos TI, operaciones y servicio al cliente, para identificar y abordar las necesidades de soporte técnico y mejorar la satisfacción general del cliente.Manténgase actualizado con las últimas tendencias y avances tecnológicos para brindar asesoramiento y recomendaciones de expertos a los clientes.Monitorear y analizar métricas de soporte técnico, como el tiempo de respuesta y la tasa de resolución, para identificar áreas de mejora e implementar acciones correctivas.Mantenga documentación precisa de las actividades de soporte técnico, incluidos los pasos para la solución de problemas, las resoluciones y las interacciones con los clientes.Requisitos y calificacionesExperiencia comprobada en la prestación de soporte técnico en un entorno corporativo.Fuerte conocimiento de hardware, software y solución de problemas de red.Excelentes habilidades de liderazgo y gestión de equipos.Excepcionales habilidades de comunicación y servicio al cliente.Capacidad para trabajar bajo presión y manejar múltiples prioridades.Fuertes habilidades analíticas y de resolución de problemas.Competente en el uso de sistemas de tickets y herramientas de soporte remoto.Certificación ITIL v4 o v5

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