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Open nowPosted 22 days ago

Platform Operations Architect – Managed Services & ITSM

Gupy (Portal de Vagas)74,621 open roles

Where
São Paulo, Brazil
Work mode
Hybrid
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Your applicationOpen nowPlatform Operations Architect – Managed Services & ITSMGupy (Portal de Vagas) · São Paulo, Brazil

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 22 days ago

The posting

A Logicalis valoriza a diversidade, oferecendo iguais oportunidades a todos os candidatos qualificados, independentemente de gênero, raça, orientação sexual, deficiência ou qualquer outra característica.Somos #ArchitectsOfChange.Ajudamos milhares de empresas a se transformarem e terem sucesso em um mundo digital.Acreditamos que a tecnologia pode mudar o mundo e torná-lo um lugar melhor para viver promovendo uma cultura alinhada aos nossos valores: integridade, inovação, excelência, parcerias e empoderamento. Visite nosso site: http://www.la.logicalis.com.Estamos em busca de um(a) Platform Operations Architect – Managed Services & ITSM, profissional sênior e estratégico para atuar na arquitetura operacional e transformação de serviços em clientes enterprise.Essa função é essencial para garantir a evolução de modelos de IT Outsourcing (ITO) e Serviços Gerenciados, atuando em pré-vendas e desenho de solução, passando por transição/transformação.Essa posição será chave para acelerar a transformação do portfólio de Managed Services, garantindo operações resilientes, governança robusta e entrega consistente de valor para clientes estratégicos.

Responsabilidades y atribucionesCapturar e interpretar requisitos de clientes e stakeholders, traduzindo necessidades de negócio em soluções operacionais escaláveis e entregáveis;Atuar diretamente em engagement e pré-vendas, apoiando: desenho de solução , construção de propostas, provas de conceito (POCs), modelos financeiros e estratégia de pricing;Liderar projetos de Service Transition & Transformation, incluindo: entendimento do modelo atual (AS-IS) vs futuro (TO-BE) , análise contratual e requisitos operacionais, levantamento de issues, riscos e planos de mitigação;Estruturar plataformas de Service Management, em parceria com times técnicos e desenvolvedores;Desenhar e documentar processos de governança e operação, incluindo: manuais e procedimentos, workflows, modelos operacionais e Statement of Work (SoW) e High-Level Designs (HLD)Requisitos y calificacionesVasta experiência em Service Management, IT Outsourcing e Managed ServicesVivência ponta a ponta em projetos de transformação e modernização operacionalExperiência em portfólio completo de ITO:Infrastructure & Cloud ManagementOperational Support & Service DeskCybersecurity & ResilienceIT Modernization & AutomationForte capacidade de comunicação e apresentação para públicos executivos e clientes até nível C-levelLiderança e trabalho colaborativo com equipes multidisciplinaresPensamento analítico e crítico, com alta orientação a detalhesCapacidade de influenciar e manter firmeza sob pressão, garantindo soluções viáveis e sustentáveisFormação superior completaInglês e Espanhol: intermediárioDiferenciaisCertificações ITIL / COBIT / ISOBackground em Business Development e Go-to-Market para Managed ServicesPerfil consultivo e forte orientação a Customer SuccessAtuação: Híbrida Informaciones adicionalesNossos benefícios:🏥 Plano de saúde🦷 Plano odontológico🍽️ Vale Refeição e Alimentação🏦 Previdência Privada🖤 Seguro de vida👶 Auxílio creche🚌 Vale transporte🆘 Programa de Apoio ao profissional🏋 Totalpass🎂 Birthday Off🚀 Work from Anywhere

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