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Open nowPosted 38 days ago

Sucesso do Cliente

Gupy (Portal de Vagas)74,621 open roles

Where
Santana de Parnaíba, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowSucesso do ClienteGupy (Portal de Vagas) · Santana de Parnaíba, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 38 days ago

The posting

O cargo de Sucesso do Cliente é essencial para garantir que os clientes alcancem resultados reais e percebam valor contínuo na solução contratada. Esse profissional atua como elo entre tecnologia e pessoas, ajudando o cliente a navegar pela plataforma, superar objeções, manter consistência no uso e perceber progresso em sua jornada.Ao desempenhar esse papel, contribui diretamente para o aumento da satisfação, a melhoria da taxa de renovação e o crescimento sustentável da empresa, potencializando retenção, engajamento e upsells.Responsabilidades e atribuiçõesAcompanhar a jornada do cliente, assegurando sua retenção e experiência positiva.Mapear pontos de melhoria e propor ações proativas para aumentar engajamento e reduzir churn.Estabelecer relacionamento próximo e de confiança com clientes por e-mail, WhatsApp e vídeo.Traduzir feedbacks em insights relevantes para o time de produto e desenvolvimento.Monitorar métricas de Customer Success (churn, LTV, NPS, health score, CAC, MRR).Apoiar o cliente no uso da plataforma, garantindo consistência, autonomia e progresso.Contribuir para o aumento de receita recorrente por meio de renovações, indicações e upsells.Requisitos e qualificaçõesRequisitosEnsino superior completo ou em andamento em Administração, Marketing, Comunicação, Psicologia, Engenharia, Gestão de Negócios ou áreas correlatas.Experiência mínima de 1 ano.Vivência em empresas de tecnologia ou negócios com modelo de receita recorrente (SaaS, EdTech, FinTech, etc.) será um diferencial.Conhecimentos técnicos desejáveisExperiência com CRM e ferramentas de automação (ex: HubSpot, RD Station, Pipefy).Familiaridade com plataformas de atendimento (ex: Intercom, Zendesk, Freshdesk).Domínio básico de métricas de sucesso do cliente: churn, LTV, NPS, CAC, MRR.Conhecimento básico em Excel ou Google Sheets (análise de dados).Noções de funil de engajamento e jornada do cliente.Competências comportamentaisComunicação empática, clara e persuasiva.Perfil analítico e organizado.Proatividade e senso de dono (ownership).Capacidade de resolver problemas com agilidade.Foco em resultado (retenção e satisfação).Curiosidade e aprendizado contínuo.Informações adicionais🍽️ Cartão Ifood: Vale-refeição/alimentação flexível.🚌 Cartão Ifood Mobilidade: Vale-transporte, intermunicipal ou estacionamento.🏋🏽‍♂️ TotalPass | Gympass (opcional): Bem-estar e qualidade de vida.🏥 Plano de Saúde Intermédica (opcional): Cuidamos de você e de quem você ama.🦷 Plano Odontológico Intermédica (opcional): Saúde bucal garantida.❤️‍🩹 Seguro de Vida: Proteção e segurança.🎉 Convênio SESC: Benefícios exclusivos para lazer e qualidade de vida.

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  1. A CV for this posting

    Written against Gupy (Portal de Vagas)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gupy (Portal de Vagas)'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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