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Open nowPosted 23 days ago

Supervisor de Atendimento (Fortaleza/CE)

Gupy (Portal de Vagas)74,621 open roles

Where
Fortaleza, Ceará, Brazil
Work mode
On site
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Your applicationOpen nowSupervisor de Atendimento (Fortaleza/CE)Gupy (Portal de Vagas) · Fortaleza, Ceará, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 23 days ago

The posting

Você exerce uma liderança que inspira? Tem inteligência emocional?Venha ser o nosso Supervisor de Atendimento Multiskill e fortalecer a conexão do nosso time de colaboradores, gerando engajamento, resultado e desenvolvendo novos líderes.O nosso time de Experiência do Cliente está aguardando você!!#VemSerAlares#VagasAlaresInternetResponsabilidades e atribuiçõesVocê vai fazer aqui:Realizar a gestão diária da operação por meio do acompanhamento dos indicadores de desempenho individuais e da equipe;Garantir a execução das estratégias de atendimento assegurando aderência aos processos e procedimentos;Realizar feedbacks e acompanhamentos de desempenho, promovendo o desenvolvimento técnico e comportamental dos colaboradores;Identificar necessidades de treinamento e capacitação, apoiando o desenvolvimento técnico e comportamental dos colaboradores.Atuar na integração e desenvolvimento de novos colaboradores, garantindo rápida adaptação aos processos e ferramentas.Assegurar o cumprimento das normas internas, políticas da empresa e requisitos regulatórios aplicáveis à atividade;Elaborar e executar planos de ação voltados à evolução da performance operacional;Fomentar um ambiente de trabalho saudável, motivador e colaborativo, fortalecendo o engajamento e a cultura da empresa;Acompanhar e analisar os indicadores de desempenho (TMA, NPS, rechamada, entre outros), atuando de forma estratégica na melhoria dos resultados;Monitorar e validar relatórios operacionais (diário/semanal/mensal), assegurando a qualidade e consistência das informações,Requisitos e qualificaçõesVocê não pode deixar de ter:Ensino Superior completo em Administração, Processos Gerenciais ou áreas correlatas;Conhecimento em Excel intermediário (análise e acompanhamento de indicadores);Experiência com gestão de pessoas, com foco em performance e entrega de resultados;Se você tiver, será um diferencial:Experiência na área de Telecom;Habilidade de liderança comprovada;Experiência com gestão de Call Center ou equipes de atendimento;Especialização ou cursos nas áreas de Gestão.Informações adicionaisVocê terá aqui:Vale Refeição ou Alimentação;Vale Transporte;Plano de Saúde;Seguro de Vida;Participação nos Lucros;Desconto nos pacotes de internet.

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