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Open nowPosted 21 hours ago

Supervisor de Cobrança

Gupy (Portal de Vagas)83,101 open roles

Where
Belo Horizonte, Minas Gerais, Brazil
Work mode
On site
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Your applicationOpen nowSupervisor de CobrançaGupy (Portal de Vagas) · Belo Horizonte, Minas Gerais, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 21 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

Será responsável por garantir a eficiência da recuperação de crédito e da adimplência da carteira, definindo e acompanhando a régua de cobrança e supervisionando o atendimento de cobrança, assegurando uma comunicação personalizada, respeitosa e adequada ao momento sensível dos clientes.

Responsabilidades e atribuiçõesDefinir e manter a régua de cobrança, com base nos vencimentos, nas faixas de atraso e nas regras do contrato.Definir e validar o conteúdo das mensagens de cobrança, personalizadas por perfil de cliente, faixa de atraso e etapa da régua, com linguagem clara e respeitosa.Definir, junto à gerência, os critérios para encaminhamento de casos ao atendimento humano.Acompanhar a fila de casos da atendente: tempo de resposta, qualidade da negociação e resultado.Dar feedback regular à equipe, com orientação sobre abordagem, negociação e qualidade do atendimento.Revisar conversas e atendimentos, identificando falhas e oportunidades de melhoria, e solicitar à Tecnologia / OfficeIA os ajustes necessários nas ferramentas.Monitorar diariamente os resultados da cobrança: entregas, taxa de resposta, promessas de pagamento, renegociações e recuperação.Garantir conformidade com a LGPD em todas as abordagens.Gerar relatórios e indicadores de inadimplência, recuperação e renegociações, apresentando análises e sugestões à gestão.Propor melhorias no processo de cobrança com base nos dados.Executar outras atividades correlatas solicitadas pela chefia.

Requisitos e qualificaçõesEnsino superior completo ou em andamento em Administração, Gestão Financeira, Gestão Comercial ou áreas afins.

Mínimo de 2 a 3 anos em cobrança, preferencialmente com liderança ou coordenação de equipe.

Experiência ou aptidão para acompanhar e dar feedback a uma equipe pequena.

Facilidade com tecnologia e sistemas; o uso das ferramentas será ensinado durante o treinamento.

Informações adicionaisHorário de trabalho de segunda a sexta de 9h às 18h e sábado de 9h às 13h.Salário: R$3.000,00 + bonificação por metas

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