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Open nowPosted 2 days ago

TECNICO DE SUPORTE SR

Gupy (Portal de Vagas)74,621 open roles

Where
Brasília, Distrito Federal, Brazil
Work mode
On site
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Your applicationOpen nowTECNICO DE SUPORTE SRGupy (Portal de Vagas) · Brasília, Distrito Federal, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Nosso time é formado por excelentes profissionais da área da tecnologia.Colaboração e comprometimento fazem parte do nosso dia-a-dia, quando desenvolvemos novas funcionalidades, construindo um produto robusto e escalável.Fazendo parte de nossa equipe, seu trabalho irá impactar em milhares de usuários, de algumas das maiores empresas do país, que utilizam nossa solução diariamente.Responsabilidades e atribuiçõesatuar como ponto de contato de rotina, recebendo e tratando solicitações de suporte;responder a uma ampla variedade de solicitações de serviço de suporte, fornecendo informações para atender a solicitações ou permitir a resolução;receber e tratar as solicitações de serviço, seguindo os procedimentos acordados; realizar investigação e diagnóstico, escalando os problemas não resolvidos;auxiliar no desenvolvimento de padrões e aplicá-los para rastrear, monitorar, relatar, resolver ou escalar problemas;lidar com solicitações de acesso a aplicativos, sistemas, serviços;instalar, configurar, monitorar e operar equipamentos e plataformas de videoconferência ou web conferência; realizar a manutenção de hardware – detecção de problemas em componentes de microinformática;instalar, configurar, atualizar softwares para usuários;contribui para a criação de documentação de suporte.Requisitos e qualificaçõesFormação:Nível médio completo.Certificações:ITIL® 4 Foundation - IT Service Management Certification.Informações adicionaisNossos benefícios:Plano de Saúde;Plano Odontológico;Seguro de Vida – Porto SeguroVale Refeição ou Vale Alimentação;Vale Transporte: é concedido ao colaborador, para uso no trajeto residência – trabalho – residência, e será descontado mensalmente o percentual de 6% sob o valor do salário, limitado ao valor do benefício (opcional);Day off: será concedido ao colaborador folga em virtude do dia do aniversário, devendo este ser usufruído na mesma data e/ou no mês do aniversário;Wellhub / Totalpass;Convênio PetLove;Zenklub;Convênios e Parcerias (Instituições de Ensino, Academias, Cursos de Idiomas entre outros);

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    The review screen in CV Rocket: how each CV was read, round by round.

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