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Open nowPosted 52 days ago

Student Services Officer/Front Desk Officer

gus-germany112 open roles

Where
Hamburg
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Your applicationOpen nowStudent Services Officer/Front Desk Officergus-germany · Hamburg

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on gus-germany's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 52 days ago

The posting

Deine Aufgaben

Deine Rolle

Du bist das Herzstück unseres Campus: erster Kontaktpunkt für Schüler:innen, Bewerber:innen, Dozent:innen und Gäste — und gleichzeitig die Person, die im Hintergrund dafür sorgt, dass unser Campus organisatorisch rund läuft.

Du kombinierst also zwei Welten:

  • Empfang & Student Support (warm, präsent, empathisch)
  • Office & Administration (strukturiert, zuverlässig, organisiert)

Deine Aufgaben

1. Empfang & Studentenkontakt

  • Du begrüßt Schüler:innen, Bewerber:innen, Dozent:innen und Gäste freundlich und professionell
  • Du hast ein Gespür für die Stimmung am Campus und weißt, wann jemand Unterstützung, Orientierung oder Ruhe braucht
  • Ansprechpartner*in für Fragen rund um Stundenpläne, Räume, Abläufe, Anträge etc.
  • Du sorgst für eine angenehme Atmosphäre am Campus — menschlich und räumlich

2. Office & Organisation

  • Digitale und physische Ablage, Fristenverwaltung, interne Dokumente
  • Bearbeitung von Anträgen und Formularen
  • Koordination von Telefonanrufen & Mailanfragen
  • Raumorganisation, Materialbestände, Studio- und Equipment-Ausleihe
  • Zuverlässige Verwaltung von Zugangs-, Drucker- und Kopierkarten
  • Postein- und -ausgang
  • Unterstützung bei Meetings und Events (Vorbereitung, Unterlagen, Protokolle)
  • Erstellungen von Dokumenten (Zeugnisse

3. Schnittstelle zwischen Menschen & Prozessen

  • Zusammenarbeit mit Campus-Management & Programmleitungen
  • Kommunikation mit Behörden (z. B. BAföG-Amt)
  • Organisation in arbeitsintensiven Phasen wie Semesterstart oder Prüfungen

Dein Profil

  • Abgeschlossene Ausbildung (kaufmännisch, Hotellerie, Office-Management o. Ä.)
  • Erfahrung im Front Office, Empfang, Assistenz oder Student-/Kundenkontakt
  • Gespür für Menschen und Freude an einem lebendigen Campus
  • Sehr gute MS‑Office-Kenntnisse (v. a. Outlook, Excel, Word)
  • Sympathische, klare, verlässliche Kommunikationsweise
  • Organisationstalent, Eigenständigkeit, Ruhe in hektischen Momenten
  • Sehr gutes Deutsch & gutes Englisch

Warum wir?

  • 40h/Woche, 12 Monate befristet
  • Abwechslungsreicher Mix aus Studierendenkontakt & Office‑Verantwortung
  • Kreatives, internationales Umfeld
  • Gestaltungsspielräume & eigenständiges Arbeiten
  • 30 Tage Urlaub (anteilig)
  • Gesundheitsangebote
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