Account Manager- US Sales

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it's a fit, we are excited to meet you!

Key Responsibilities

• Own and manage a portfolio of existing customer accounts across the post-sales lifecycle.
• Develop account growth strategies to drive expansion revenue within assigned accounts.
• Identify and execute upsell, cross-sell, and account expansion opportunities.
• Conduct regular business reviews and strategic account planning sessions with customers.
• Build and maintain relationships with key stakeholders, decision-makers, and executive sponsors.
• Act as the primary point of contact for customer escalations and commercial discussions.
• Drive contract renewals and support negotiation discussions to ensure long-term partnerships.
• Monitor account health, customer engagement, and adoption trends to proactively address risks.
• Collaborate with internal teams including onboarding, implementation, support, product, and delivery to ensure customer success.
• Maintain accurate account plans, opportunity pipelines, forecasts, and CRM records.

Required Experience

• 3–7 years of professional experience in Account Management, Key Account Management, Customer Success, Client Success, or Customer Relationship Management roles.
• Experience managing a book of business consisting of SMB / Commercial / Mid-Market accounts.
• Proven ownership of revenue expansion targets, account growth metrics, or renewal quotas.
• Experience managing customer renewals and commercial discussions.
• Track record of growing customer accounts through relationship-driven sales approaches.
• Experience working in B2B software, SaaS, enterprise technology, software products, or technology services environments.
• Experience engaging with multiple stakeholders across business, operational, and leadership functions.

Qualifications

• Strong Communication skills.
• Strong understanding of account planning and customer lifecycle management.
• Excellent stakeholder management and relationship-building skills.
• Strong negotiation, presentation, and business communication abilities.
• Ability to identify customer needs and translate them into commercial opportunities.
• Ability to independently manage customer conversations, priorities, and commercial outcomes.
• Experience supporting customer onboarding and adoption initiatives.
• Exposure to subscription-based, recurring revenue, or SaaS business models.
• Experience working in fast-paced, high-growth technology organizations

What We Offer

• Opportunity to play a key role in a rapidly growing startup.
• Exposure to cutting-edge AI and SEO technologies.
• Collaborative work environment with a focus on innovation.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!