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Open nowPosted today

Customer Service Representative

GWS Tool Group42 open roles

Where
USA, WI, Hartland
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Your applicationOpen nowCustomer Service RepresentativeGWS Tool Group · USA, WI, Hartland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GWS Tool Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. GWS Tool Group postings stay open a median of 50 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

GWS Tool Group median: 50 days open

The posting

Job Title: Customer Service Representative

Department: Customer Service

Reports to: Operations Manager

Classification: Non Exempt

Location: Northlake, WI

Travel: None

Job Summary: The Customer Service Representative interacts with customers by answering product and service questions, and suggests information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. The ideal candidate will strive to make a positive impact on customers by developing relationships through exceptional care, positive communication and a genuine interest in our team and clients we serve.

Entry-level position with limited prior training or relevant work experience. Has basic skills to perform routine tasks. Works within clearly defined standard operating procedures. Works with either close supervision or under clearly defined procedures.

Duties/Responsibilities:

  • Responsible for processing and expediting customer orders and quotes via phone, fax, or email.
  • Provides assistance with technical support.
  • Supports Quality Control with customer returns and complaints.
  • Perform routine customer service tasks.
  • Scans customer orders and ship prints using.
  • Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
  • Checks inventory control file for available stock to fill or manufacture orders.
  • Solicits sale of new or additional merchandise.
  • Computes price, discount and delivery date.
  • Records special types of shipping, packing or labeling required by customer order.
  • Computes price, discount, and delivery date.
  • Other duties as assigned.

Education and Experience:

  • High school diploma or general education degree (GED) required.
  • 1-3 years experience or related training; or equivalent combination of education and experience.

Required Skills/Abilities:

  • A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
  • Applies basic skills to perform simple activities.
  • Understands how the assigned duties relate to others in the team and how the team integrates with others.
  • Uses standard operating procedures to guide own work and solve standard problems.
  • Uses communication skills to exchange information.
  • Use assigned methods, tools and processes. Support sharing of best practices.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Light work that includes moving objects up to 20 pounds at times.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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  1. A CV for this posting

    Written against GWS Tool Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on GWS Tool Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    GWS Tool Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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