Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 74 days ago

Senior Software Engineer, Virtual Care Platform

GYANT24 open roles

Pay
$140,000 – $170,000 a year
Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Software Engineer, Virtual Care PlatformGYANT · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GYANT's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 74 days ago

The posting

About the Role As a Senior Software Engineer on our Virtual Care Platform, you will be the strategic anchor of our platform's real-world reliability and patient experience. In this high-trust role, you hold the keys to production health; swiftly resolving critical issues while building the tools, automation, and features that make our platform stronger every day.

You won't just be triaging tickets; you will own operational engineering. You'll work in Ruby on Rails to fix complex production bugs, perform precise live-data corrections, and directly protect patient care. Simultaneously, you'll spend significant time building new features for our internal admin portal, creating diagnostic tools, and engineering self-service capabilities that empower our Support and Implementation teams. If you thrive on direct impact, end-to-end autonomy, and building systems that scale, this role offers a high-visibility platform to showcase your problem-solving skills.

What You'll Do As the Senior Software Engineer on the Virtual Care Platform, you own the bridge between Support and Engineering, protecting the core team's focus while keeping patients unblocked. Your primary responsibilities will include:

Serving as the first line of engineering response for incoming production and support issues during business hours, triaging immediately and shielding the core product team from constant interruption. Prioritizing ruthlessly by patient impact, treating any issue that is preventing patients from receiving care as critical and jumping on it first. Diagnosing and fixing bugs across a large, mature Ruby on Rails codebase, from quick corrections to real root-cause changes. Making careful, safe live production data edits in Ruby to resolve urgent issues, with the discipline that patient-facing systems demand. Owning and improving the admin portal on the Virtual Care platform so Support and Implementations can work independently without relying on engineers. Building documentation, runbooks, and diagnostic tools that empower the broader Support team to resolve common issues on their own over time. Partnering closely with Support, Implementations, and Engineering to turn recurring incidents into permanent fixes rather than repeat fire drills. Tracking patterns across incoming issues and feeding them back into the product and platform so the same problems stop coming back.

Why You Might Be a Good Fit You care deeply about the mission: You understand that a production bug here is not an inconvenience, it is a patient who cannot get seen, and you treat it that way. You are the person who runs toward the fire: You like being first on the urgent issue, triaging fast under pressure, and getting it fixed. You have real depth in Ruby on Rails: You are comfortable reading and editing a large, live Rails codebase and making safe production changes with confidence. You are a strong diagnostician: You move from symptom to root cause quickly and you fix the cause, not just the symptom. You take satisfaction in making yourself unnecessary: You document and build tooling so that Support can self-serve and the queue keeps shrinking. You are self-directed: You are comfortable being the solo owner of a domain, setting your own priorities against real urgency, and standing behind your calls.

This Might Not Be The Right Fit If... You want to spend most of your time on greenfield roadmap feature work rather than triaging and resolving production issues. You are primarily a Node.js, TypeScript, or front-end engineer without deep, hands-on Ruby on Rails experience. You are not based in the United States; this role requires US-based work because of production console access and PHI. You are uncomfortable making careful live production data changes or participating in on-call coverage. You want a large team around you at all times; this is a solo role that bridges Support and Engineering. You prefer well-defined, stable systems over fast-moving, interrupt-driven work in a mature production environment.

Your Qualifications 5+ years of professional software engineering experience, operating at a senior (IC3) level with a record of owning production systems end to end. Deep, hands-on Ruby on Rails expertise: you can navigate and edit a large, mature Rails codebase and make safe live production data changes. Strong debugging and production troubleshooting skills, with the composure to work incidents that are actively affecting patients. Based in the United States (hard requirement) due to production console access and handling of PHI. Experience operating production SaaS, ideally multi-tenant, with sound instincts for reliability and safe operational practices. Strong written communication for documentation, runbooks, and cross-functional collaboration with Support, Implementations, and Engineering. Comfort as a self-directed, solo owner who can set priorities against competing urgency and be trusted to make the right call.

Bonus Points Experience building software in healthcare, or in another high-stakes, highly regulated, or safety-critical domain, especially with PHI in a HIPAA environment. Front-end experience with React (nice to have) and some familiarity with Angular, which the admin portal touches. A track record of building internal admin tools or self-service diagnostic tooling that reduced load on an engineering team. Prior experience in a production support, sustaining, or reliability-focused engineering role. Familiarity with healthcare interoperability standards such as HL7 or FHIR.

The national pay range for this role is $140,000.00 - $170,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against GYANT's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on GYANT's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    GYANT's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.