The posting
OVERVIEW:
As a Store Manager at Gymshark's Flagship store on Bond Street, New York City, you will be at the forefront of driving success in a fast-paced and vibrant retail environment. You’ll lead by example, ensuring that every customer enjoys an exceptional experience while maintaining the highest standards across all aspects of store operations. From overseeing day-to-day activities to managing a high-performing team, you will be responsible for delivering outstanding customer service, optimizing sales performance, and ensuring the store’s presentation is aligned with Gymshark’s brand.
With your passion for fitness and fashion, you'll inspire and motivate your team to cultivate a culture of energy, positivity, and collaboration. You’ll work closely with senior leadership to implement Gymshark’s vision, achieve business goals, and maintain an inclusive and dynamic store atmosphere that reflects the Gymshark spirit. As the Store Manager, you’ll drive results, foster a thriving team culture, and lead the store to continued growth and success.
WHAT YOU'LL BE DOING:
- As a Store Manager at Gymshark, you will lead the store's success through dynamic leadership, ensuring the store delivers on its commercial goals and provides an exceptional experience for our customers. Your key responsibilities will include:
- Representing Gymshark’s culture and values, acting as a passionate brand ambassador and role model for your team, while ensuring the store environment reflects our brand's energy and ethos.
- Driving commercial success by analysing sales data, managing stock levels, and implementing strategies to meet and exceed sales targets while optimizing profitability and ensuring ROI.
- Leading daily operations, overseeing all aspects of store management, from customer service to store presentation, while also contributing to the strategic direction of the business.
- Ensuring safety and well-being for everyone in the store—customers, staff, and assets—by maintaining a secure environment for stock, technology, and the physical store space with a dotted line into key health and safety stakeholders.
- Identifying and fostering growth opportunities within your team and the broader business, building a high performing, engaged workforce that is driven to succeed.
- Providing clear, actionable communication and feedback, working closely with GSHQ to align store performance with Gymshark’s broader business objectives and initiatives.
- Leading the recruitment, development, and leadership of a diverse, world-class team, ensuring that each team member is aligned with the company’s values and goals.
- Offering in-the-moment coaching and feedback to drive both individual and team performance, motivating your team to consistently exceed KPIs and deliver results.
- Setting the standard for customer service, brand experience, product knowledge, and operational excellence, ensuring that every customer interaction embodies the Gymshark ethos.
- Supporting the execution of key projects and initiatives, working with your team and store leadership to deliver on deadlines and maintain operational efficiency.
- Mentoring and coaching your team to help them grow personally and professionally, empowering individuals to excel and take ownership of their roles.
- Holding key-holder responsibilities, including opening and closing the store, maintaining operational integrity, and ensuring that the store is always running smoothly.
- Deputizing for the Store Manager in their absence, ensuring seamless operations, team cohesion, and consistency in leadership.
- Bringing energy, passion, and positivity to the workplace every day, fostering a culture of inclusivity and teamwork that motivates your team to perform at their best.
- Contributing to a culture of continuous learning, both individually and as a team, staying ahead of retail trends and ensuring Gymshark remains a leader in the industry.
- Frequently moves boxes weighing up to 50 pounds across the office for various needs.
WHAT YOU'LL NEED:
As a Store Manager at Gymshark, you will lead your team with expertise, ensuring both operational excellence and an outstanding customer experience. Your key competencies will include:
- Retail store management – Experience of working in a fast paced retail fitness and or fashion apparel store managing a team of 40 or more employees.
- Leadership – Inspiring, motivating, and guiding a diverse team to achieve store goals and deliver exceptional customer experiences, while fostering a culture of collaboration and energy.
- Brand Values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness.
- Communication – Demonstrating strong verbal and written communication skills to effectively engage with your team, customers, and senior management, ensuring clarity, alignment, and transparency.
- Customer Service – Expertise in customer service to handle inquiries, resolve complaints, and create a memorable in-store experience that aligns with Gymshark’s commitment to excellence.
- Performance Tracking – Experience monitoring and analysing KPIs and other performance metrics to drive continuous improvement and achieve business targets.
- Sales & Marketing Knowledge – Strong understanding of sales strategies, promotional activities, and how to drive store performance to meet and exceed targets while maximizing profitability.
- Problem-Solving – Ability to identify challenges, whether customer-related, team dynamics, or operational issues, and develop effective solutions to keep operations running smoothly.
- Time Management – Demonstrate strong time management skills to prioritize tasks, balance multiple responsibilities, and ensure that the store runs efficiently on a day-to-day basis.
- Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a well-trained, motivated, and high-performing team, aligned with Gymshark’s values and goals.
- Conflict Resolution – Experience of managing conflicts, both with customers and team members, in a calm, professional manner to maintain a positive and productive environment
- Attention to Detail – Ability to ensure the store's presentation, stock levels, and operational processes are executed to the highest standards, maintaining the Gymshark brand’s integrity.
- Organizational Skills – Experience in efficiently planning and organizing store schedules, managing daily tasks, and ensuring that all aspects of store operations run smoothly and efficiently.
- Health & Safety Knowledge – A background in maintaining a safe and compliant store environment by adhering to all safety regulations, policies, and legal requirements for the protection of both staff and customers.
As a Store Manager, your leadership and expertise will be critical in driving both store performance and team development, ensuring that Gymshark continues to provide an exceptional experience for customers and staff alike. Your ability to manage operations, solve problems, and develop your team will directly contribute to the store’s success and alignment with Gymshark’s vision.
SALARY RANGE
This role has a salary range between $110,000 - $120,000. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity
THE PERKS.
Standard benefits include:
- Comprehensive Medical, Dental & Vision plans
- Performance-based Bonus opportunity
- Competitive PTO
- Contributory 401(k)
- Gymshark Employee Discount & long service awards
- Funded multi-site fitness membership
- Enhanced Family Leave plans
- STD & LTD plans
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected].
