The posting
Responsibilities Job Summary: As a Cheese Shop Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key Responsibilities & Essential Functions: Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager May help prepare department work schedules Carries out supervisory responsibilities in accordance with policies and applicable laws Assists with inventory control; loads, unloads, and moves product Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution Assists in all technical areas, as needed Performs Representative / Specialist duties frequently May oversee a specific area of the business: Cheese Shop Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete Assists with ordering and event order management (EOMs) Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain Customer Service / Sales: Provides / coaches on superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively Food Safety: Slices, packages, labels, rotates, and culls products for poor quality Complies with department / Store operating procedures Cleans / sanitizes sales floor, display cases, prep areas, and equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement: 18+ Work Experience: 6+ months of related experience / training, or a combination of equivalent education / training - Required Knowledge/Skills/Abilities: Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or Partners - Required Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - Required Ability to deal with problems involving several concrete variables in standardized situations - Required Education: Associate’s Degree (AA), or equivalent from two-year college or technical school; or 6+ months of related experience / training, or a combination of equivalent education / training Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021
