The posting
Responsibilities Job Summary: As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris. Key Responsibilities & Essential Functions: Customer Service: Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed Minimizes shrink through careful handling of product Achieves productivity standards Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers Sanitation / Stocking / Food Safety: Gathers baskets and picks up trash inside and outside eStore as needed Maintains and stocks bag areas Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks Loads, unloads, and moves heavy, bulky products to support eCommerce order selection Maintains standards for safety and sanitation The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement: 18+ Work Experience: Knowledge/Skills/Abilities: Excellent customer service skills - Required Basic communication skills - Required Ability to prioritize and handle cross-functional tasks - Required Ability to work a flexible schedule - Required Ability to use material-handling equipment and maintain license - Required Education: HS Diploma or GED (or equivalent) - Required Licenses/Certifications: Physical Demands & Working Conditions: Perform in a fast-paced work environment which requires detailed work and precision Work with Customers and stay attentive to their needs Work a flexible schedule, based on business needs (required) Perform the following essential requirements for an eStore Customer Service Rep - In-store Shopper (required) Constantly reach at waist, grasp Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms Occasionally be exposed to cold conditions, wet conditions, and loud noises Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 12/1/2016
