The posting
Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Shelf Edge Manager, you'll lead all initiatives for Store-wide shelf management, price image, and rotation. You'll be responsible for general Shelf Edge department general functions, while the scope and complexity of work may increase depending on your level of classification. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... a desire to manage in a fast-paced, hands-on environment? HEAD FOR BUSINESS... knowledge to serve as the Store-wide subject matter expert on Shelf Edge processes? PASSION FOR RESULTS... drive to lead a team that supports Store-wide sales and operating goals? We are looking for: - 1+ years of experience in the Shelf Edge department or in management, or comparable retail experience - H-E-B School of Retail Management (SORM) training: comprehensive training program to be completed for prospective H-E-B Partners who are committed to a career as managers in H-E-B store operations - strong leadership, communication, interpersonal, and analytical skills What is the work? Management / Sales: - Spends the majority of time using independent judgment to make employment-related decisions, or effectively recommending such decisions to hire, promote, transfer, discipline, suspend, discharge, or reward, or otherwise engaging in resolving partner-related matters - Collaborates with all departments and all levels of Partners, management, and Store Leadership - Serves as the subject matter expert on total-Store Shelf Edge processes - Leads / assists department Partners with their duties; coaches, trains, and evaluates as needed - Holds Partners accountable for following SOPs - Monitors / manages department budget and payroll - Maintains inventory and organization of Shelf Edge supplies and tools, including toner, tags, coupon paper, etc. - Collaborates / interacts with vendors and suppliers on all related activities - Manages accountability of Shelf Edge processes for total Store, in collaboration with Department Managers and Store Leaders - Coordinates / leads Store-executed shelf edge activities to include product, shelf, and merchandising changes as dictated by plan-o-grams, and prep and post-work to include submitting required forms - Serves as the subject matter expert for product shelf assignment (PSA) - Manages / ensures accountability for PSA on plan-o-gram items during budgeted and scheduled activities - Manages / maintains compliance of plan-o-gram integrity; collaborates with appropriate Partners to execute scheduled activities - Maintains all updates to plan-o-grams, including individual Store-requested items based on designated approval process - Maintains location labels Store-wide - Maintains / manages compliance of floorplan and fixture integrity; collaborates with appropriate Partners on special requests - Executes discontinued product process per SOP - Ensures products are assigned to shelves (PSA) on displays as outlined by SOP - Ensures execution and accuracy of assigned marketing activities as outlined through tasks or communication - Manages all hanging, pulling, printing and replenishing coupons to support ad change process and activities - Ensures timely execution of daily received tags per SOP - Ensures maintenance and application functionality for department scales is performed daily throughout entire store - Performs audits to ensure ad accuracy, on a weekly basis - Assists in assessing accuracy of signs and pricing throughout the store, on a weekly basis Sanitation / Safety: - Ensures compliance with all company regulations and standards for product freshness, food safety, refrigeration, and sanitation - Replaces / orders Shelf Edge fixtures for total Store to maintain appearance and safety of Partners and customers - Performs audits for product date rotation per process SOP Customer Service: - Provides / coaches on superior customer service that's focused on hospitality - Answers customer questions regarding products; helps customers locate merchandise What is your background? - Minimum age 18 (mandatory) - H-E-B School of Retail Management (to be completed upon hire) - Forklift / power jack training - Completion of all specific assigned computer-based training Do you have what it takes to be a fit H-E-B Shelf Edge Manager? - Understanding of product integrity - Strong leadership, communication, interpersonal, and analytical skills - Strong organization and planning skills - Computer skills, including Microsoft Office Software, H-E-B systems, and designated conference call systems - Ability to supervise and train staff - Ability to communicate and influence all levels of Partners effectively for the best outcome - Ability to adapt to stressful situations - Ability to make decisions in a timely and effective manner - Ability to manage multiple priorities and shift focus between tasks - Ability to understand basic financial and mathematical operations with relation to impact on total Store Can you... - Work open availability including weekends, holidays and nights - Constantly* reach at waist, grasp - Frequently stand, walk - Occasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to loud noise, and wet and cold conditions - Demonstrate the ability to lift 20 lbs, and manage in excess of 65 lbs** * While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day ** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
