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Job Description Job Summary: As a Shelf Edge Manager, you'll lead all initiatives for Store-wide shelf management, price image, and rotation. You'll be responsible for general Shelf Edge department general functions, while the scope and complexity of work may increase depending on your level of classification. Key Responsibilities & Essential Functions: • Management / Sales: Spends the majority of time using independent judgment to make employment-related decisions, or effectively recommending such decisions to hire, promote, transfer, discipline, suspend, discharge, or reward, or otherwise engaging in resolving partner-related matters Collaborates with all departments and all levels of Partners, management, and Store Leadership Serves as the subject matter expert on total-Store Shelf Edge processes Leads / assists department Partners with their duties; coaches, trains, and evaluates as needed Holds Partners accountable for following SOPs Monitors / manages department budget and payroll Maintains inventory and organization of Shelf Edge supplies and tools, including toner, tags, coupon paper, etc. Collaborates / interacts with vendors and suppliers on all related activities Manages accountability of Shelf Edge processes for total Store, in collaboration with Department Managers and Store Leaders Coordinates / leads Store-executed shelf edge activities to include product, shelf, and merchandising changes as dictated by plan-o-grams, and prep and post-work to include submitting required forms Serves as the subject matter expert for product shelf assignment (PSA) Manages / ensures accountability for PSA on plan-o-gram items during budgeted and scheduled activities Manages / maintains compliance of plan-o-gram integrity; collaborates with appropriate Partners to execute scheduled activities Maintains all updates to plan-o-grams, including individual Store-requested items based on designated approval process Maintains location labels Store-wide Maintains / manages compliance of floorplan and fixture integrity; collaborates with appropriate Partners on special requests Executes discontinued product process per SOP Ensures products are assigned to shelves (PSA) on displays as outlined by SOP Ensures execution and accuracy of assigned marketing activities as outlined through tasks or communication Manages all hanging, pulling, printing and replenishing coupons to support ad change process and activities Ensures timely execution of daily received tags per SOP Ensures maintenance and application functionality for department scales is performed daily throughout entire store Performs audits to ensure ad accuracy, on a weekly basis Assists in assessing accuracy of signs and pricing throughout the store, on a weekly basis • Sanitation / Safety: Ensures compliance with all company regulations and standards for product freshness, food safety, refrigeration, and sanitation Replaces / orders Shelf Edge fixtures for total Store to maintain appearance and safety of Partners and customers Performs audits for product date rotation per process SOP • Customer Service: Provides / coaches on superior customer service that's focused on hospitality Answers customer questions regarding products; helps customers locate merchandise The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: of experience in department - in management - comparable retail experience - of experience in the Shelf Edge department - in management - comparable retail experience - Knowledge/Skills/Abilities: Understanding of product integrity - Strong leadership, communication, interpersonal, and analytical skills - Strong organization and planning skills - Computer skills, including Microsoft Office Software, H-E-B systems, and designated conference call systems - Ability to supervise and train staff - Ability to communicate and influence all levels of Partners effectively for the best outcome - Ability to adapt to stressful situations - Ability to make decisions in a timely and effective manner - Ability to manage multiple priorities and shift focus between tasks - Ability to understand basic financial and mathematical operations with relation to impact on total Store - Education: SORM or equivalent - Required - Licenses/Certifications: Forklift / power jack training - Physical Demands & Working Conditions: Constantly reach at waist, grasp Frequently stand, walk Occasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to loud noise, and wet and cold conditions Demonstrate the ability to lift 20 lbs, and manage in excess of 65 lbs The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 05/01/2019
