The posting
Responsibilities Job Summary: The Partner Relations team, part of HR Shared Services, serves as the primary point of contact for Partners and Leaders, addressing Partner concerns. This team provides expert guidance to Leaders, ensuring cases are managed consistently, fairly, and with urgency. As a trusted resource, Partner Relations manages complex and high-risk workplace concerns, including critical Partner support situations and incidents. Team members engage directly with Partners to understand concerns, demonstrating empathy and discretion while maintaining professionalism and objectivity. Key Responsibilities & Essential Functions: Leads cross-division advisory initiatives; connects ER actions to business outcomes; coach senior leaders; translates strategy into policies, training, and risk-reduction programs; provides candid, objective feedback and pushes back constructively when needed. Delivers enhanced coaching to senior and mid-level leaders; mentors Advisors; designs targeted interventions for recurring issues. Leads complex risk reviews; advises senior leaders on controls and remediation; standardizes case-level risk identification across divisions. Manages high-risk investigations, asks probing questions, and partners with Legal for resolution. Coordinates accommodation processes across multiple sites; ensures compliance with ADA/FMLA; guides leaders on complex cases; partners with third-party providers for timely documentation and cycle time optimization. Leads multi-site audits; resolves gaps; drives consistent policy application; partners with Legal/QA on improvements. Leads complex analyses; builds predictive models and action plans; mentors Advisors on data storytelling. Guides leaders on values‑aligned communications and team touchpoints during and after ER decisions; ensures clarity and consistency in messaging. The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Advanced individual contributor in a professional role. Works independently, with limited oversight, however, work is typically approved upon completion. Recognized as a subject matter expert who demonstrates mastery in applying theories, principles, concepts, and methodologies to devise innovative solutions to complex problems. Guides the development of policies, processes, and procedures in area of expertise. Majority of work efforts are spent managing large projects and/or processes. Coaches, directs, oversees, and/or reviews the work of lower-level professionals. Networks with contacts outside own area of expertise using knowledge of interrelationships between disciplines. Advises others on complex matters using knowledge and persuasion. Work Experience: 7+ years of relevant experience preferred Experience in shared services or large-scale, complex organizations Spanish language proficiency preferred. Candidates who can speak, read, and write Spanish fluently are strongly preferred to support effective communication with Spanish-speaking customers, partners, and team members. Knowledge/Skills/Abilities: Familiarity with Workday or case management systems Education: Bachelor’s degree in human resources, Business, or related field preferred Licenses/Certifications: Professional certification (SHRM-CP, SHRM-SCP, or SPHR) preferred Physical Demands & Working Conditions: Function in a fast-paced, office environment Travel by car or plane with overnight stays Work extended hours; sit for extended periods. Occasionally lift 20 lbs or more The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
