The posting
General Manager
Maine Course Hospitality Group is built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests, our team, and the communities we serve. We’re looking for a strong, people-focused leader to help us deliver outstanding hospitality and exceptional hotel operations.
We are seeking an accomplished General Manager to lead one of the region's most prominent and high-performing hotels. This opportunity requires a proven hospitality professional with a track record of success in fast-paced, highly competitive markets and the ability to drive exceptional operational and financial results.
The ideal candidate will bring extensive experience leading high-volume hotel operations, with a strong focus on revenue optimization, market share growth, and overall profitability. Leveraging a deep understanding of revenue management, pricing strategy, and market dynamics, this leader will identify opportunities to maximize performance and maintain a competitive advantage.
Success in managing seasonal demand patterns, capitalizing on peak business periods, and executing strategic initiatives that enhance both revenue and guest satisfaction is essential. The successful candidate will combine visionary leadership with a hands-on approach, fostering a culture of accountability, service excellence, and continuous improvement while delivering outstanding results for guests, associates, and ownership.
The General Manager serves as the strategic and operational leader of the hotel, responsible for driving overall property performance through exceptional guest service, financial excellence, team development, and asset stewardship. This hands-on leader oversees all aspects of hotel operations, including front office, housekeeping, food and beverage, sales, revenue management, human resources, engineering, and maintenance, ensuring seamless execution across every department.
This role requires a dynamic hospitality professional with the ability to build and develop high-performing teams, elevate guest experience, and drive operational efficiency while maintaining the highest standards of quality, brand compliance, and financial performance. As the face of the hotel, the General Manager will cultivate strong relationships with guests, associates, ownership, and community partners while positioning the property for continued success in a highly competitive market.
Why Join MCHG
- Competitive salary and bonus structure
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k) plus generous company match
- Paid Time Off (PTO)
- Company Discounts
- Supportive, values-driven work environment
Key Responsibilities
- Provide overall leadership and direction for all hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage, and other operational departments, ensuring exceptional service delivery and operational excellence.
- Maintain a highly visible, hands-on leadership presence, fostering a culture of accountability, engagement, and service excellence throughout the hotel.
- Recruit, hire, train, coach, and develop a diverse team of hospitality professionals, creating a high-performing workforce focused on guest satisfaction and operational success.
- Drive collaboration and communication across all departments to ensure seamless execution of hotel operations and a consistent, elevated guest experience.
- Monitor guest feedback, online reviews, and satisfaction metrics, proactively addressing concerns and implementing strategies to enhance guest loyalty and brand reputation.
- Ensure the property consistently meets or exceeds brand standards for cleanliness, safety, quality assurance, and regulatory compliance.
- Maximize revenue, profitability, and market share through effective revenue management strategies, pricing optimization, and operational efficiencies.
- Develop, manage, and achieve annual budgets, forecasts, and financial objectives while maintaining strong controls over labor costs and operating expenses.
- Analyze key performance indicators, financial reports, and market trends to identify opportunities for growth and continuous improvement.
- Respond to and resolve operational challenges, guest concerns, and property issues with urgency, professionalism, and sound judgment.
- Stay informed of local market conditions, competitive activity, tourism trends, and community events to capitalize on business opportunities and enhance hotel performance.
- Partner closely with Sales and Revenue Management teams to maximize group, corporate, and transient business opportunities while ensuring flawless execution of contracted business.
- Build and maintain positive relationships with guests, associates, ownership, community partners, and brand representatives.
- Ensure accurate and timely completion of all administrative reporting, financial documentation, brand requirements, and operational audits.
- Protect and enhance the hotel's physical asset through proactive maintenance planning, capital project oversight, and effective asset management practices.
- Champion a culture of continuous improvement, operational efficiency, and exceptional guest hospitality while driving strong financial and business results.
Qualifications
- Demonstrated commitment to delivering exceptional guest experiences, with a passion for service excellence and hospitality.
- Minimum of 7-10 years of progressive hotel leadership experience, including General Manager or senior operations leadership experience in a high-volume hospitality environment.
- Proven success leading hotels in competitive, demand-driven markets, with experience driving revenue growth, profitability, and guest satisfaction.
- Strong understanding of revenue management, pricing strategies, market segmentation, forecasting, and demand optimization.
- Experience operating within a destination hotel environment and managing all business segments, including transient, group, corporate, leisure, and event-driven demand.
- Exceptional leadership skills with the ability to recruit, develop, motivate, and retain high-performing teams while fostering a positive and accountable workplace culture.
- Strong business acumen with experience managing budgets, forecasting, labor controls, financial reporting, and asset protection.
- Excellent verbal and written communication skills, with the ability to effectively engage associates, guests, ownership, brand partners, and community stakeholders.
- Proven ability to analyze complex situations, make sound business decisions, and resolve operational challenges with professionalism and urgency.
- Outstanding organizational, time management, and prioritization skills, with the ability to thrive in a fast-paced environment with shifting business demands.
- Strong interpersonal and relationship-building skills, both in person and through written and electronic communication.
- Demonstrated ability to lead through change, inspire teams, and maintain high associate engagement.
- Knowledge of hotel systems, brand standards, operational best practices, and regulatory compliance requirements.
- Ability to maintain a visible presence throughout the hotel and effectively oversee all aspects of daily operations.
- Flexibility to work a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations.
- Ability to serve as the hotel's leader on duty when necessary, responding to operational, guest, and team member needs at any time.
- Familiarity with the Salem, Massachusetts market and surrounding New England tourism destinations is highly desirable.
MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
