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Open nowPosted 9 days ago

Coordinator, Inland Delivery Team

Hapag-Lloyd93 open roles

Where
Vancouver, Canada
Work mode
Hybrid
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Your applicationOpen nowCoordinator, Inland Delivery TeamHapag-Lloyd · Vancouver, Canada

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hapag-Lloyd's own form.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Hapag-Lloyd postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 9 days ago

Hapag-Lloyd median: 9 days open

The posting

Job Description

As the first point of contact for customers, you will play a vital role in representing Hapag-Lloyd (Canada) Inc. and its values. Your primary focus is to provide an exceptional level of service, ensuring customer satisfaction and efficient cargo delivery. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks effectively.

Responsibilities

  • Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels.
  • Facilitate cargo release processes, including customs clearance and inspection notifications.
  • Produce accurate documentation, delivery instructions, and execute work orders promptly.
  • Coordinate cost-effective cargo movements, ensuring timely deliveries.
  • Create work orders for import/export cargo within 24 hours of announcement.
  • Trace cargo to its destination and ensure prompt delivery.
  • Prepare cargo release documentation and support customers with accurate information.
  • Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo.
  • Verify invoices and work orders, making necessary corrections.
  • Evaluate carrier performance and manage transport exceptions.

Qualifications

  • Due to the global nature of the role, excellent command of written and spoken English is required. French would be an asset.
  • Must be legally eligible to work in Canada
  • Strong customer service orientation with professional communication skills.
  • Collaborative and team-oriented mindset.
  • Working knowledge of MS Office and CRM systems.
  • Ability to manage expectations and deliver on quality promises.
  • Proactive approach to customer inquiries and problem-solving.
  • Attention to detail and accuracy in documentation.
  • Experience in logistics or a related field is preferred.
  • Strong organizational skills and the ability to multi-task.
  • Willingness to learn and adapt to new systems and processes.
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