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Open nowPosted 3 days ago

Temporary TR SV - Customer Service Coordinator

Hapag-Lloyd103 open roles

Where
Izmir, Türkiye
Work mode
Hybrid
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Your applicationOpen nowTemporary TR SV - Customer Service CoordinatorHapag-Lloyd · Izmir, Türkiye

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hapag-Lloyd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Hapag-Lloyd postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

Hapag-Lloyd median: 9 days open

The posting

Job Description

Delivers the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Responsibilities

Essential Functions:

•Owns and manages the customer experience of delegated customers booking/documentation/import process.

•Directly focuses on customer needs and proactively works for customer satisfaction.

•Handles all possible problems and guides for solution.

•Manage and monitor the end-to-end booking process.

•Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.

•Maintaining a customer-centric approach reduces errors and prevents repetition of errors.

•Coordinate with stakeholders to manage booking documentation/import processes.

•Ensures that any and all documentation required for a shipment is received in a timely manner.

•Updates bookings when necessary and notifies all affected parties of changes.

•Directly focuses on customer needs and proactively works for customer satisfaction.

•Maintain effective and proactive communication.

•Execute reports or other tasks assigned by Team Leader/Manager.

•Comply to specific company SOPs and monitor respective KPIs.

•Corresponds with world-wide offices to track shipments.

Qualifications

Minimum Qualification:

•Enthusiasm and team spirit.

•Customer orientation and service mentality.

•Communicative and ability to take initiative.

•Knowledge of user application systems (FIS, MS Office)

•No military obligation for male candidates.

•Good command of written and spoken English and Turkish.

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