The posting
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview:
We are seeking a detail-oriented and analytical Customer Parts Order Specialist to support our service team in Cypress, CA. The ideal candidate will be responsible for processing both internal and external customer orders, as well as the fulfillment of material to support all inbound Harbinger vehicles to be serviced. Working closely and in tandem with the Warehouse Supervisor and Service team, this role will ensure all parts required for service are readily available prior to our customer’s arrival. In addition, the role will pick, pack, and ship all material orders received in the Cypress (GG3) warehouse to Harbinger service providers.
What You'll Do:
- Apply proficiency in our parts order process, Bill of Materials (BOM) structure, and process flow as it relates to parts procurement
- Receive and process service warehouse stock products (unload, label, store, pick and ship)
- Establish and maintain a Kanban system for commonly used parts in the service bay area
- Perform inventory controls and process as directed by supervisor and organizational standards
- Keep a clean and safe working environment and constantly focus on the optimization or process and space
- Operate and maintain warehouse vehicles and equipment as required
- Facilitate the removal of any damaged materials and/or vendor warranty material to return them to the appropriate department or supplier for reimbursement or replacement.
- Maintain records of all transactions as per company policies ensuring all parts/pricing used in the servicing of customers coaches are accurate
- Work with other departments to ensure all issues related to parts delivery to the service technicians are resolved in a timely manner ensuring maximum utilization of service technicians.
- Lift and move materials and heavy items / packages as required
- Use electronic parts catalog, computer for communications with customers, orders, inventory, and shipping as required
- Requisition and store service parts/materials and supplies to maintain an appropriate level of inventory
- Count / verify materials for each order for accuracy and to ensure that the material is damage free
- Review each parts order at completion of service appointment and return any unused parts back to inventory/supplier as required
- Select appropriate carrier to fulfill needs, both domestic and international and complete necessary shipping documentations for all NCR material being returned to supplier
- Send supplier shipping confirmation and tracking information
- Stage completed packages in appropriate carrier shipping location
- Keep area clean and free of obstructions
- Perform other duties as required
- Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals.
Who You Are:
- Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.
- Strong project management experience
- Ability to think critically and problem solve in a fast- paced, entrepreneurial environment.
- Ability to respond immediately to tough questions with confidence
- Strong negotiation or organizational skills to protect the best interest of all parties involved
- Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role
- Ability to “Seek to Understand”, direct with conviction and seek to understand again
- Ability to interpret customer needs and adapt your plan as necessary
- Self-motivated with the ability to stay on task
- Versatile, flexible, and a willingness to work within constantly changing priorities
- Creative and innovative team player
- MS Office proficiency and advanced computer skills
- Possess Strong: Communication skills, verbal and written, listening Attention to detail and organization Interpersonal skills Organizational, problem-solving, and analytical skills
- High School Diploma/GED
- Bachelor's Degree (Preferred - Automotive, Business)
- 3 - 5 years of previous dealership or similar experience preferred
Physical Demands & Work Environment:
- Regularly required to stand, bend, push, pull, lift, and maintain hand-eye coordination.
- Frequent operation of office equipment, small equipment, power tools, and vehicles, with occasional operation of heavy equipment.
- Primarily inside work areas with occasional exposure to varying weather conditions and potential requirements for extended hours.
*This job description outlines typical duties and is not exhaustive. Responsibilities may change as business needs require.*
Key Benefits & Perks:
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range
$30—$40 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
